The New York Times also covered this trend:
>‘Scared to Death’ by Arbitration: Companies Drowning in Their Own System
https://www.nytimes.com/2020/04/06/business/arbitration-over...
or https://web.archive.org/web/https://www.nytimes.com/2020/04/...
>‘Scared to Death’ by Arbitration: Companies Drowning in Their Own System
https://www.nytimes.com/2020/04/06/business/arbitration-over...
or https://web.archive.org/web/https://www.nytimes.com/2020/04/...
https://www.wsj.com/podcasts/the-journal/why-suing-amazon-ju...
Different podcast but that’s the episode. The Daily is still good.. the one linked above is good as well
Fun fact - the entire thing was prototyped by the lawyers using no-code systems, then only rewritten with an actual Web framework when they had proven out the idea: