> That’s my boring story of entitlement.

Damn straight. Call me a soulless corporate drone but I completely understand AT&T here. Sometimes you need to drop old and unprofitable services.

With millions of customers, you can't afford to cater to everyone who wants to be treated as a special case. There are genuine special cases that need the attention, and "but I like my phone" is just an example of a modern Karen in the wild.

Times change and we must change with them.