I subscribed to the NASL stream and paid $25 and suffered a similar awful experience related to video quality. Any questions on how to fix it on their chat was met with anger from mods, with answers not to spam even though I asked once or twice the most, and now my comments are getting downvoted in this thread. I really liked Justin.tv and had intended on paying for more streams, but it seems like a big joke to me as far I can see.