I can't speak much for living in other states, but the state government of New York is incredibly slow and unresponsive at best, and at worst purposefully designed to be be a labyrinth with as many blockers as possible to reach someone. I can't imagine being part of an older generation and not as tech-savvy trying to receive help over the phone or online, whether it's from contacting unemployment, business licenses, the council, etc. They make it next to impossible (just look online about trying to get a human on the phone, if you just kept calling and didn't know to seek outside help from people who already have figured it out, you could literally never end up contacting someone).

The fact that they tax so aggressively and I've paid so much over the last several years living here really pisses me off. If you do need NY's state government help they are not there for you, and they don't care about you. But they'll gladly keep taking your money.