Verizon wasn't responding, so an angry customer found a brilliant solution | Hacker News Reader

Verizon wasn't responding, so an angry customer found a brilliant solution

zdnet.com

14 pointswglb10 comments

It’s an interesting story, although the title is burying the lede.

The answer is he called Verizon’s Collections department who had no hold times and was happy to assist him in setting up his device.

> the title is burying the lede.

The title is clickbait.

The whole article is an ostentatiously wordy mess, and that's coming from a guy who just tried to use the word "ostentatiously."

I'll have to try this-- I live in a place with terrible cell data service so when my fios went out this weekend and I tried calling, they kept telling me to use the app. how the hell are you supposed to use the thing that's broken to communicate that the thing is broken?

I had a similar problem with a furniture company that became unreachable. Using legal but maybe unethical means, I got the CEO’s office number, and when that didn’t work, I called him on his cell. Problem got resolved within the hour. It made me realize that there are probably a lot of CEOs out there mostly out of touch with their company’s.

LinkedIn InMail has worked for me in the past with e.g. DHL.

A package they claimed was on a slow boat back to the US to be returned to the sender mysteriously turned up in a depot 5 minutes away when a Senior VP's assistant asked for updates on behalf of said SVP and Cc'd in the SVP and me.

Emails went out Friday evening. Package was in my office Monday morning.

A lot of these channels work as long as few people use them. You surprise people who are not used to be confronted by their users unreasonably painful experiences.

> A lot of these channels work as long as few people use them. You surprise people who are not used to be confronted by their users unreasonably painful experiences.

Yeah, wasn't jeff@amazon.com basically a direct line to Jeff Bezos for awhile, but then morphed into just another email box monitored by just another customer service team?

Back when Consumerist(.com) was a thing, this had a name: EECB, Executive E-mail Carpet Bomb. You'd find every e-mail you could get your hands on, stack them all on one big message, and let it fly.

These days you mention a company on social media and their bots usually are watching for their name even if you don't @ them.

The CEO's job is basically to talk to people. So if you can not find the proper person to contact, you should contact the CEO.

My way of resolving issues with Verizon was to cancel all services.

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