Ask HN: Altoira.com is down for 3 days.Support isnt responding.What can be done?

I’m not familiar with the service, but noticed this reddit post about the incident, https://www.reddit.com/r/CryptoCurrency/comments/ogd39g/alto...

I love Altoira.com a lot. It enables me to invest to many platforms directly using retirement funds.

I urgently need to download my statements but their website is down for 3 days. I sent a few emails to the support and even the CEO. I get no response.