Even though this begins with a pitch for empowering tenants, the customers are the landlords. The value for landlords comes at the expense of tenants in several ways.

* It prevents tenants who don't meet income or other requirements from even looking at the unit.

* It makes tenants liable for noting damage as soon as they view a unit to avoid it being attributed to them, a daunting task.

* And it removes a face to face interaction that forces some accountability on landlords who don't provide a clean/cared for unit.

Notably absent is a mechanism for tenants to provide feedback to landlords on the listing. The Questions feature is helpful, but not designed for concerns/praise.