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I also recommend Robinhood's full 123-page Letter of Acceptance, Waiver and Consent. Very readable, and it's quite the catalogue of, at absolute best, less than competent behaviour. https://www.finra.org/sites/default/files/2021-06/robinhood-...

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This is extremely good content, thanks for the link.

Just the first few pages are enough to convince me that Robinhood is a very poorly run organisation. As a financial technologist with a couple of decades' experience, basic things such as only having a 'physical inaccessibility' BCP plan is appalling.

I wouldn't touch this company with a penny of my money, whether as a customer or an investor.

Unfortunately thanks to the S&P 500, we’ll have no choice but to invest in them and support running a business poorly.

HOOD won’t be part of the S&P 500 index. Not sure what you mean?

> Robinhood’s BCP [Business Continuity Plan] was limited to events that physically prevented employees from working from the firm’s premises. As such, the firm did not consider applying its BCP to technology-related business disruptions, including the March 2-3 outage, which Robinhood considered an “existential” threat to its business

They're a FinTech firm and they didn't plan for technology outages but did for stuff like weather events? That's just crazy and noob-level planning.

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