John Lewis slams UK education system and offers staff literacy lessons
retailgazette.co.uk
retailgazette.co.uk
The idea that comprehensive schools are producing illiterate and innumerate school leavers plays neatly into the prejudices of journalists and business owners (the majority of whom have been privately educated), whilst simultaneously justifying the poor pay and conditions on offer to shop floor staff.
Anybody who has spent any time around young people in the UK will know that they are, if anything, far more literate than previous generations, which should come as no surprise since they spend a greater amount of time reading and writing on electronic devices.
And it makes sense, if you can't rely on automatic systems to do part of your work, you will be trained by your daily tasks to be a more powerful thinker.
If what the company do is hard, being ok will not cut it. You cannot google your way into innovation, you can't copy/paste architecture design, and your calculator won't save you from a logical mistake.
I'm personnally very adapted to agile envs with margin of errors and a lot of feedback loops. But a waterfall is more challenging, because I'm not born in it. And you don't use scrum to build the path to moon landing.
More than that, I arised in the "a good dev is lazy" period, where working smart, not hard was praised. But hitting 30, reality calls back: there are no shortcut to awesomeness, you will have to work hard. And not many engineers are ready to do so. The ones who do often create their company.
My experience has been the opposite - though as this is based on observation it's obviously subjective - and opportunities for selection-bias are also present (i.e. how many of the last-generation that didn't get promoted-out of being a technical contributor was because they were more valuable to the company that way?)
Your remark about automated tooling is interesting - because I feel that modern tooling (TLA+, Z3, constraint-provers, and cutting-edge languages like Haskell, Idris, and so on) really do require almost a postgraduate-level of understanding of the CS theory involved - whereas if you look at _the SE scene_ in the 1970s and 1980s - or even the mid-1990s, the tooling certainly did require you to do more planning and reasoning ahead of time (VB6, lol) but I can't see the entire industry of the time doing their modelling and verification entirely by themselves: on the contrary (and based on the horror-inducing programming code I've seen) a lot of it was ad-hoc and trial-and-error - Visual Studio didn't get built-in support for unit-tests until 2008 (or 2005 if you had the expensive edition). Also consider that the old SE processes used back then (Waterfall, boxed software, slow-moving-and-big release cycles, etc) meant there was more room for less-rigorous folks in large software dev teams.
> and your calculator won't save you from a logical listake.
For that, you need a spell-checker!
UPDATE: Ah, you edited your post, which ruins the joke :/
I wasn't comparing them directly like that.
My point is that in the 1990s if you used VB in production systems then you would effectively be forced into investing a lot of company resources - and mental effort - into all kinds of entirely disconnected approaches for formalising, proving and even testing your system. Whereas the state of the art for formalising SWE work today currently lies in tools like TLA+, Z3, and others and how it's significantly easier to map those formal models to our production program code back-and-forth (when written in more expressive and formal-friendly languages like Haskell, etc) than it was 20+ years ago.
Back then the sheer effort involved to perform even automated unit testing and integration testing of VB6 code, and other languages of a similar nature, was massive because, not least, the VB6 tooling completely lacked that functionality, and their lack of terse expressivity meant time spent just writing repetitive code with little value - and things were tenfold worse if you were using one of the myriad proprietary other 4GL languages of the time because most of those vendors swore-off any kind of interoperability or extension mechanism because they saw them as a threat to their business model (as a textbook example see Progress' utterly laughable defense of maintaining their position here: https://www.progress.com/tutorials/odbc/open-source-database despite their market-share shrinking and the company quickly pivoting away from their own database system and onto being a generic component/tooling vendor).
Even so, I'm not being ageist: VB6 wasn't state-of-the-art when it came out: Java is older and far better in that regard (VB6's type system is very anemic). I was singling out VB6 for criticism specifically because even back then it wasn't very good, it's just disappointing that so many people used it as the basis for production systems.
[1] Whenever UK friends and relatives refer to me as "working in IT in the 'states" I outright deny it: I really don't feel that I work in "IT".
Anyway, thanks for the answer. I am not sure I completely agree with you, but at least now your point is more clear.
(Which in practice just means figuring out how to get their bloody “SQL Broker” processes running then dumping everything over ODBC. In order to circumvent the arbitrary and unfair “Users/Connections” licensing restrictions I reversed Progress’ super-seeekrit program code to figure out how their license keys worked and made my own keygen in a weekend, that was fun - I got paid to do that too!). The fact it’s possible to slam out software within a few days while drunk-and/or-stoned (I don’t remember, lol) that undoes Progress’ entire business-model built-around vendor lock-in shows what a house-of-cards they’ve built for themselves.
Still... drop me a line in mailbox, maybe? (You can find my contacts in the profile).
I have a theory on this. An architect in private practice told me a couple of years ago how he was having trouble getting good junior architects, so was resorting to graduates. He felt his small practice was not the best place for a rigourous training. He recounted that in the past there was a giant pool of qualified and experienced staff coming from the councils, railways and public utilities. There was also a similar pool of state supported industry, Rolls Royce, BA etc. These positions took graduates (or even apprentices) and trained them up. These were also jobs for life with opportunity for progression and final salary pensions attached. Most of these have been squeezed out by 30 years of privatisation and The Cuts post 2008.
I personally worked at a company that had grown out of a government research agency some years before. The majority of employees were from that original batch of junior engineers transferring over, even filling roles like HR, Health and Safety, purchasing etc. I don't see how this could happen today.
I feel like in lusting after what Silicon Valley has, we have undone what we had with nothing to replace it.
I'm British myself but I've been living in the US west-coast for the past 7.5 years because I get paid 2-3x more here for the exact same work (heck, even 4x if you don't count London).
The reasons for the disparity are as complex as they are legion - but I believe the size of the market you can sell to matters the most - and with the UK out of the EU the size of the effective market it can realistically sell to has shrunk considerably, so I don't see things getting better at all for the UK eng sector.
...secondarily, the UK is having the same problem the US is having with boomer-generation people still working and occupying senior positions... and housing... which limits opportunities for nominal upward mobility in younger professionals, which in-turn suppresses total-comp. This is especially a problem given the UK's entrenched business culture which I'm not personally a fan of.
That does not say good things about the engineering culture in the UK.
I remember reading an article here on HN within the past year (lost the link, sorry) that ascribed it to traditional/establishment UK managerial thinking that all departments of a company, including engineering, are strictly subordinate to management. Consequently engineers of any level won't be involved in managerial discussions nor to set the direction of the company. Management wants people they can give orders to and won't have to listen to, and who they can sack if management's ideas fail, and keep the rewards for themselves (naturally). Of course the inherent problem with that approach is you lose-out on good ideas for the company's direction from engineering, and miss important early feedback.
Whereas my experience working here in the US, the west-coast, at least, is that eng is part of the decision-making processes at every level - though my experiences are necessarily limited as I only really have direct personal experiences with software-engineering companies - but I see that other west-coast companies do take their own SWEs seriously - take Nordstrom for example, they still run their own e-commerce division instead of just farming it out as other retailers would do - not to mention Amazon.
The exception to this are companies that pride themselves on their silicon valley culture (Google etc) although some of those still choose to take advantage of the cheap local market.
https://www.oecd.org/education/skills-beyond-school/building...
I don't think this is sufficient as people tend to group with people like themselves. For example, I do not believe I know any adults without a university degree. I might erroneously conclude that virtually everyone goes to university. Most people do not have one.
Statistics...
According to the 2019 AEI report on postsecondary attainment, the UK currently has 51.6% postsecondary attainment amongst those then aged 25-34: https://www.aei.org/wp-content/uploads/2019/08/International...
Reports for the entire working-force (e.g. 25-65) will skew much lower due to the significantly lower percentage of postsecondary education in the overall population that started to rise through to the 1990s.
It's disturbingly routine, in the US at least, to have a degree with barely even a grade school understanding of math. And although total illiteracy is uncommon among high-school and college-educated people, you would be surprised how many can't write a normal paragraph or follow a written argument.
You can't necessarily see this with normal public or workplace interactions, but it is real.
I've seen this in myself. In high school, I got up to precalculus level math. I've been trying to relearn it, and when I started, I was amazed that I'd forgotten Algebra 2 level skills.
I doubt the average young person even knows that Homer is the author of the Iliad and not a character on The Simpson’s.
I also have to disagree that "twitter speak and memes" is not intelligent communication -- just because something is new, doesn't mean it's less intelligent.
If we want them to read safety notices correctly then we're better off teaching J. K. Rowling than Shakespeare.
No, it helps you gain a richer understanding of the universe and your human place in it.
If the goal is to provide meaning and purpose to life, to build creative thinkers capable of pushing humanity forward, then reading the high points of human civilization is probably important.
We don't need just the absolute basics but we definitely need the absolute basics first. And atm it seems like we're putting a large emphasis on the skills you're promoting but largely failing on the basics.
This exacerbated due to many people who (understandable) struggle with the 'high points of society' thinking that they're stupid and thus dismissing their own abilities before they master the basics.
It's not like they are reading anything well written or writing elegantly by themselves. Volume and quality are two different things.
We’ve also reached a point where there’s legitimately better “educational” content on youtube than on any other media. I don’t have any idea on what’s actually on Tik Tok, but I wouldn’t look down on it just because it looks shallow from where we’re looking from.
I'd also say that I think schools in the UK (and I would imagine other countries) totally fail at teaching essential skills required for life. Financial literacy, basic cooking skills (I did home economics but it was the same course my mother did at school 30 years prior), how to actually learn things yourself (one of the most valuable skills in my opinion), how to plan and organise yourself for life, how to deal with problems that come up in life (bills, relationships, pets, whatever), how to fix things, drive/maintain a car, how credit ratings work, the value in travel and new experiences, etc.
My comments are based on an experience from 20 years ago but it seems that not much has improved since then. I've no idea how to solve these problems and prepare future generations, but its something I'd love to help figure out. My current assessment is that youtube feels like it provides a more valuable education system than state run schools.
Room for improvement? Yes, hugely. Total failure? I think that's hyperbole.
Kids learn to read nowadays at 5 or 6 (so some of them enter school already being able to read), learning to write and perform basic maths is not that hard either. The fact that you use these measures as a baseline shows that the education system is a train wreck.
Learning to write and perform basic maths doesn't seem that hard to us, but for most of human history was the reserve of a select few. Perhaps the fact that it seems so easy is actually because school can be quite effective at times?
While I did learn reading, writing and math, my writing skills were subpar and this was never spotted or addressed. More importantly most of the writing skills taught were essay writing or letter writing. The former isn't particular relevant to the writing I do in day to day life and the latter was archaicly formal. The most valuable writing skills I got from school were actually science report writing (helped a lot with documentation and communication in a work setting) and even then I've learned far more from organisational roles in my hobbies and during my career than I ever did at School (or the formal education part of uni).
You can't expect a school to teach every child every skill they need for their adult life. It sounds like you were able to teach yourself the skills you needed to succeed -- in my eyes, producing children able to self-teach is the sign of a very successful school system.
I can on the otherhand link many things I did outside of school at that time to things I learned later in life.
I don't disagree with your view that the point of school is to teach children to self-teach. But I do disagree that the school system I went through helped very much with that.
One thing that is often missing from these conversations is that arguably the goal of education isn't really to teach you any specific skill, but rather to give you the capability to learn things by yourself.
Part of this process will necessarily mean teaching you things like reading and writing, but whenever I hear "My school didn't teach me X, so I had to teach myself, wasn't my school terrible", I think "no, probably not."
(Paternalism warning:) My main take-away from that experience was that the people that I feel would benefit the most from media-literacy and critical-thinking are the ones who wouldn't have been given an opportunity to study it at secondary-school in the first place...
Not that I disagree, but the opinion is coming from a very specific view point. If the kids had strong educations, would they be okay getting paid £10 an hour / £16k a year.
Is that terrible in the UK? That's like $14 an hour and large swaths of Americans are expected to live on that with much shittier welfare than the UK.
Sources: https://www.numbeo.com/cost-of-living/compare_countries_resu...
https://www.investopedia.com/ask/answers/100214/what-cost-li...
In other words, almost all statistics on cost of living do not take into account differences between countries in the ease of getting money.
It's not at all dissimilar to walking into a conference of learned and decorated economists, and being disappointed that only a handful know how to administer First Aid.
I would have thought Mrs White might recognise the limitations of her data, as a scholar would, given her Economics degree from Cambridge and her Masters in the same, gained at UCL.
Presumably, John Lewis has an application & interview process which would have been successfully navigated by the people is talking about.
Methinks her motives are not perhaps not pure.
At 16 you can either enter more education or do an apprenticeship that includes training. Classically one might study A levels until 18 and apply for university, or go the vocational route and do an apprenticeship.
Companies in the retail sector like John Lewis, created retail apprenticeships. This involves getting paid £4.30 (for reference minimum wage for an adult over 23 not on an apprenticeship is £8.91) an hour to stand at a till. The company is supposed to in return provide a qualification and allow the staff 20% of their time to study for it. The government pay for the training, although larger companies have to contribute. One might suggest that the people applying for retail apprenticeships are going to be at the lower end of academic attainment.
Now I read this article, and I see John Lewis complaining that they are having to train there people they have contracted to train and are working for a pittance to get.
So this is very predictable when you actually think about it.
It's just that we've build a whole society around not paying for things, not investing long term, only paying attention to the loudest dumbest voices and no one thinking more than 1 election ahead.
I think the same seems to be happening in a lot of English-speaking countries (USA, Aus etc)
https://ifs.org.uk/publications/14369
This is without accounting for any of the other factors: closure of special needs schools, forcing more kids to stay longer and take all classes, banning expulsions, etc.
We also spent a tonne of money on things like Academies and other political pet projects.
Relevant quote : “To have done ten years, 11, 12 years of education, and not having, in many cases, functional literacy, certainly, pretty typically not having functional numeracy beyond the age of, I’d say, ten, 11, means that they may then have fabulous people skills and fabulous skills in terms of operating in a team but that’s almost out with the education system,” White said.
For example, 100 years worth of exam papers could be written all at once, and questions shuffled so the exam paper each year has the same difficulty.
For France, it was eye opening ( and the same for the French side of Switzerland)
How so?
One needs to understand that kids are spending at least 2 less years in school from 6 to 18. We are lying to the kids, parents and ourselves.
https://www.huffpost.com/entry/1912-eighth-grade-exam_n_3744...
Not sure any kid today would understand the sentence "Decline I." though.
Glass houses.
We have a huge issue with the degree-laden failures of society ending up as teachers as pay is terrible and the bar to entry is extremely low.
These teachers couldn't function in the real world with their beliefs , and so they take it upon themselves to brainwash their young and captive audiences in lieu of actually educating them.
- an acquaintance who is a teacher takes breakfast (at her own expense on a tight salary) into class for all her 8-9 year old students because she knows that some of them don't get fed at home
- my daughters teacher started and runs an engineering class after school for the kids using donations of machinery and components from parents (I gave them a defunct hedge cutter which they stripped down and then rebuilt to show how the motor works)
- the head of the other primary school in town goes to the traveler camps out in the country side and goes door to door to engage the families and persuade them to send their kids to school. He is physically frail, openly gay and anyone who has gone to those camps knows that this is a genuinely risky thing to do - but he does it, every summer, because he cares about the kids. Btw, the fact that he brings them into his school means that he has an extra cohort of really challenging problems every summer which slamdunks into the toilet his chance of further preferment and performance related pay.
I think you should spend some time in schools, perhaps you could see if one of them near you needs a governor - you might learn something.