Comment by dbingham | Hacker News Reader

Comment by dbingham | Hacker News Reader

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We did, we are. We kept being offered tantalizing hope that they would resolve it. At least up until the last 36 hours when they started stonewalling.

We also don't have an easy way to pick up a fridge (it won't fit in our car) and delivery dates at other companies are just as far out.

So, having cancelled we're now just kind of SOL.

We may end up getting bailed out by a friend with a trailer, we'll see.

But I'm honestly as concerned about the fact that their support reps seemed legitimately scared when they couldn't help us and it was clear we were unsatisfied with what they could offer us as I am about our lack of a fridge.

Support people shouldn't be scared like that. It's not on them. It's on the company.

Local appliance stores usually have models in stock. And offer delivery for a fee. See if you can find one instead if going to a big box store.

Ask around for quotes on delivering a fridge comparable to the one bb was supposed to deliver, within the same timeframe. Keep documentation, which can include just your notes on who you called and when. Presumably you won't get many quotes, that's fine. Do it until you get one, and execute it.

Later, but not too much later, sue BB in small claims for the difference between the price they charged and what you ended up paying. It doesn't hurt to ask for some compensation for your time, though you're less likely to get that. The point is, you are most likely entitled to be made whole for any increased expense you incurred to get a fridge on your required timeframe, as a result of BB's breach of contract (yes, you had a contract with them - you have a contract every single time you purchase something, whether it's written or no).

Have you considered getting a mini fridge, or even a couple of mini fridges? It’s not ideal of course, but at least you’ll have a fridge and you won’t need to worry about it for a while if you don’t want to.

You can rent a truck hourly from big box hardware stores.

Oh, good point. Completely forgot about that option. Thanks for that :)

Or U-Haul

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