I called Amazon and they of course speak of them like they are some completely separate affiliate that has nothing to do with them. This is despite the fact they say Amazon and deliver only Amazon packages.
I called Amazon and they of course speak of them like they are some completely separate affiliate that has nothing to do with them. This is despite the fact they say Amazon and deliver only Amazon packages.
That's entirely the point: create a policy to cover your ass, put some schmuck under so much pressure that he's forced to violate it, then blame the schmuck when there's pushback (and try to present yourself as the good guy in the process).
This by design:
Amazon has repeatedly said in court that it is not responsible for the actions of its contractors, citing agreements that require them, as one puts it, to “defend, indemnify and hold harmless Amazon.” Just last week, an operations manager for Amazon testified in Chicago that it signs such agreements with all its “delivery service partners,” who assume the liability and the responsibility for legal costs. The agreements cover “all loss or damage to personal property or bodily harm including death.”
Amazon vigilantly enforces the terms of those agreements. In New Jersey, when a contractor’s insurer failed to pay Amazon’s legal bills in a suit brought by a physician injured in a crash, Amazon sued to force the insurer to pick up the tab. In California, the company sued contractors, telling courts that any damages arising from crashes there should be billed to the delivery companies.
https://www.nytimes.com/2019/09/05/us/amazon-delivery-driver...
The whole article was pretty shocking to read. I rarely, if ever buy stuff on Amazon now that I know how they've attempted to wall themselves off from responsibility of what happens with these companies.
The issue here is that Amazon is very strictly controlling the drivers, without (directly) employing them. By gig-economy voodoo they try to have it both ways.
Why? Is this just an assertion that there is no difference between big and small things, and that a single mistake is the same as building your business model on mistakes?
So please take up any complaints with your service with them and not our restaurant.
If you think that Amazon should be liable for the actions of their contracted drivers, you would likewise be liable for burning down and destroying your neighbor's houses.
I don't tell the contractor working on my house what tools to use, and the contractor working on my house has other customers besides me.
The Amazon delivery "contractors", though, do do all of the above.