Efficiency is still the wrong name. What you are describing is usually referred to a coefficient of performance, abbreviated to COP.
See https://en.wikipedia.org/wiki/Coefficient_of_performance
See https://en.wikipedia.org/wiki/Coefficient_of_performance
I lost it when one of the excuses was, 3 weeks later “oh, I can’t meet for lunch on July 29th, I have to go to my mother’s funeral”