Maybe not OP, but someone in the EU should definitely send in a request.

I'm not sure why you are being downvoted, OP might be in the EU, unless I missed it they didn't specify where they are.

OP is a business customer, not an individual. GDPR rights apply to individuals, not companies.

Most likely a violation if they are not providing data export functionality to EU customers https://gdpr-info.eu/art-20-gdpr/