Comment by jheitmann | Hacker News Reader

Comment by jheitmann | Hacker News Reader

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I won't claim that Seattle is a terrible place for broadband, but it's also not wine and roses.

On the cable side, Comcast "competes" with Broadstripe. Broadstripe has both terrible customer service and poor internet service. Broadstripe also happens to have a bunch of apartment and condo complexes covered in an exclusivity agreement. Broadstripe makes Comcast look great in almost every regard.

On the DSL side it's true that Speakeasy is available, but if you are willing to ignore customer service, Qwest DSL is almost always dramatically cheaper. It's a good option, but sometimes not available above 1.5mbps, even in extremely central areas like Belltown, which is a neighborhood of condos and apartments directly adjoining downtown.

I'm on Comcast residential now and I'm pretty happy with it compared to my past experiences with all the companies I mentioned above, but next time I move within Seattle I now know one of the top questions to ask is what kind of internet access options the place has.

Since Speakeasy was bought by Best Buy and then shuffled off into MegaPath's maw, their customer service has gotten progressively worse. Qwest's customer service is OK as long as you're willing to learn the right magic phrases that they use. That's the hard part. On the flip side, their field techs have always been uniformly competent when I've dealt with them in spite of having to cope with the massive wad of bureaucracy that goes along with working for a huge telecom company.

DSL in general is slow in Seattle because the city hasn't spent much effort in upgrading its (or encouraging telecoms to upgrade their) old copper telecom infrastructure. When line lengths aren't just really long, they're often running over corroding 40 and 50 year-old copper. In about half the buildings I've lived in, the NID was still the very old nut-and-bolt screw down terminal style interfaces. 66 and 110 blocks? What are those?

Here here. I have had Speakeasy since 1999. I used to love them with a passion. But over the years, they've basically stood still. My bandwidth has never increased, even when they said I could get 15 MB down. That turned out to not be possible (Major packet loss, unreliable connection). So, here I am paying the same amount I paid in 1999 for the same bandwidth I had in 2000. $100 a month for 3.0/768.

I hate it! But there are no other options in my neighborhood, except Comcast. I even live in Oakland. If I was in SF, I could get Astound, which I hear is awesome. But in Oakland, where I live, it's Comcast or something super inferior.

Speakeasy has had about 10X more outages this year than they have had over the past 12 years, BTW.

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