To me it feels like no one in (big) tech is interested in building products _for_ the customer. They're only interested in building products for extracting money from the customer.

The idea of "charge what the market will bear" has been taken to an extreme by the tech industry. The combination of venture capital, non-ownership (SaaS everything), adhesive ToS, anit-trust levels of monopolization, etc. all work really hard to get customers locked in and dependent on half-assed garbage with a big feature list.

Everyone is building robots that hold you upside down and shake the money from your pockets while calling is SaaS. Boo!