Hi [my name],
In order for MassNotify to be available to users in their phone’s settings, an update was made by Google that resulted in some users seeing MassNotify appear in their app list in the Google Play Store. Apologies if this caused any confusion.
The appearance of MassNotify in the app list does not mean that MassNotify is enabled on your phone. The presence of the app merely means that MassNotify has been made available as an option in your phone's settings if you wish to enable it. For more information about this, please see this help center article from Google: https://support.google.com/android/answer/10775533
You can see whether MassNotify is active by going to Settings -> Google -> COVID-19 Exposure Notifications. The “Use Exposure Notifications” toggle at the top of the page will show you whether MassNotify is active or not. From this screen, you can also enable or disable MassNotify at any time.
If you have any further questions about this, or anything else related to MassNotify, please don’t hesitate to reach out and we’ll be happy to help.
Regards,
[name]
MassNotify Help Desk Team
www.mass.gov/massnotify
For information about MA COVID-19 resources visit www.mass.gov/isolate