> > I'm not remotely blaming the customer, but what a nothing-burger this submission is: Apple didn't "shut down" his iCloud account, they met an edge in their implementation that they had to remediate.

Apple acknowledged they were not providing this person with the product the person was paying for, yet (presumably), no refund was offered.

> I do find the story interesting in that he immediately filed a complaint with the BBB. That seems...risky.

Why do people think BBB matters? I’ve had customers at my businesses threaten to go to the BBB and it affects business not one bit.