Because none of the developers had ever been users, had any experience drafting.
AutoCAD was basically a UI for a pen plotter.
One notable exception was Duff Kurland. He liked hanging out with us users and would chat us up. He'd get our bugs fixed. We loved him.
Generic CADD was pretty good, much loved. So Autodesk had to kill it, natch.
Only Bentley's MicroStation was more user hostile.
Later, an intern at Bentley created an amazing auto snapping & aligning input tool. Especially for isometric drawings. I don't know came of it.
User interface researchers like Suresh Bhanavi did some really good work. He was hired by Army Corp of Engineers to determine why CAD work had poor quality and ROI (often negative), compared to just using drafting boards. He tried to advocate his findings. The CAD vendors weren't interested.
I doubt Autodesk or Bentley ever addressed their distain for users.
Gods, writing this now, I'm angrily remembering helping coworkers fix their SolidWorks and 3DS Max problems.
A few startups were more user and domain focused. ArchiCADD and Rhino come to mind.
Source: Was a CAD jockey in the 80s/90s. My "chaotic mutant user interface" critique (allegedly) got wide circulation within Autodesk. Briefly served on Bentley's steering committee; waste of time.
PS: Just looked at Autodesk's current product list. Wow. They're the Computer Associates / SoftBank of design software.