I don't doubt their methodology or that a problem exists, especially for urban workers. They interviewed 1,502 American adults from 50 states over a two-week period. However, something kind of seemed off about this:

> "...about half of those without broadband say they can do everything they need to do online with their smartphone. ...If you don’t have [a computer with broadband], you’re not really plugged into the modern economy,” Rainie said. "...The data shows you’re not capable of being the kind of social, political, and economic actor that people who have broadband are able to be,” he added.

Perhaps if folks tell you they can do everything they need with their phone you should believe them instead of insisting they become they social, political, and economic actor you think they need to be. Believe it or not, some people still prefer to visit their bank in person and their potential jobs don't involve needing Zoom.