Consolidation gives you consistency, network effects, and economies of scale. But it also gives you monocultures, stagnation, and overfitting.
Heterogeneity and competition gives you incentives to optimize, innovation, and robustness. But it also gives you redundancy, knowledge loss, and inefficiency.
Essentially, we have a very weak correction incentive. Until capable hackers are endemic and ransomware hits everyone, there is little likelihood of change. Next week it could be RJR Nabisco, or Synnex/TurboTax/DuPont, or just 10,000 variants of {tiny $20m company that makes software for auditing sewerage pipe and is used by 370 of the 3000 counties in the US, and every client gets the DB corrupted}.
For much of human history, consolidation was natural but the relative simplicity of technology kept barriers of entry low which enabled competition and new entrants. Also, poorer logistics and transportation meant you have many smaller semi-independent markets instead of fewer monolithic ones.
Industrialization and powered transportation upended that and gave a lot of power to consolidation. That led to the era of robber barons.
That power concentration was so bad for society that eventually the labor and antitrust movements came around to somewhat correct it.
I think now we're seeing another oscillation. Software creates huge network effects and economies of scale. If a business writes a single program once, they can run it on as many servers or sell it to as many users as possible. Services that let users interact benefit exponentially from network effects. AI generates a lot of value, but requires extremely large datasets that only the largest corporations have access to.
We are essentially in the era of digital robber barons right now. Six of the top ten richest people in the world according to Forbes got there through software. (Arguably seven if you consider Musk's wealth to be software-driven.)
We are clearly nowhere near the optimal point on the consolidation continuum. With luck, we'll get something like an "information labor movement" and more teeth in our antitrust regulation to correct that.
But that's different from other problems where you can simply try to optimize the result itself directly. For example, we probably don't need to have hard discussions of trade-offs when it comes to, I don't know, infant mortality. There's almost no upside to babies dying (assuming you aren't heartless enough to consider less overpopulation to be an "upside").
But with business size, there are many desirable factors and improving any of them reduces another directly opposed but also desireable factor.
Competition is good. Cooperation is also good. Increasing one by definition lowers the other.
I very much enjoy the fact that I can go to nearly any city in America and they'll have a few dozen well-known stores with recognizable product.
There are certainly bad forms of consolidation, but it's easy to overlook the good forms.
https://www.statista.com/statistics/198206/share-of-leading-...
https://shippingwatch.com/carriers/Container/article12930338...
[1] https://www.reuters.com/article/us-cyber-attack-maersk-idUSK...
https://www.wired.com/story/notpetya-cyberattack-ukraine-rus...
But the lack of backups is just a symptom. From the article:
In 2016, one group of IT executives had pushed for a preemptive security redesign of Maersk’s entire global network. They called attention to Maersk’s less-than-perfect software patching, outdated operating systems, and above all insufficient network segmentation. That last vulnerability in particular, they warned, could allow malware with access to one part of the network to spread wildly beyond its initial foothold, exactly as NotPetya would the next year.
The security revamp was green-lit and budgeted. But its success was never made a so-called key performance indicator for Maersk’s most senior IT overseers, so implementing it wouldn’t contribute to their bonuses. They never carried the security makeover forward.The local delivery may lose on end price, but they also provide a ton of structural benefits. Usually the cost savings the customer is pretty marginal compared to what has been given up.
Centralization leads to systemic risk, as we see in this case.
Oh wait