Summon the courage and civility to find a few empathetic words and that's that.
It's odd that we teach 'knowledge' and even 'morality' in school but not 'basic manners'. I can imagine a room of teenagers laughing out loud at someone trying to teach them how to be civil and polite, and it probably wouldn't change them, however, I think that a few years later it would start to click in. As if they were 'lessons for later, when you're not an irreverent teenager'. They would at least have choices and options for human engagement, it's a form of knowledge.