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Comment by sp332 | Hacker News Reader

Update from Uber Support 30 minutes ago https://mobile.twitter.com/Uber_Support/status/1399149311175...

"Thanks for bringing this to our attention, @TheSofaaa . We believe this is due to a technical bug, which we are actively investigating. We apologize to you and any other drivers who may be impacted, all of whom will be fully refunded."

But the OP also has a screenshot(1) of Uber's fare review saying they were in fact charged correctly. So the review process is broken as well?

^1 https://mobile.twitter.com/TheSofaaa/status/1399079166046314...

the fare review probably triggered the same bug

The verbiage specifically says "your fare was within our estimates", but wouldn't negative fares at least be flagged as out of range?

The fact that one of the most important parts of the billing system of a billion dollar corporation lacks >0 check is really bizarre

Maybe they have to use negative fares for some reason?

Negative fares for what tho? Taxis have a minimum for just getting in the car. Seems like Uber could figure out some minimum so that the driver isn’t being charged to work. Is hostile design with complete disregard for all users.

Yeah I think that usually is how it works. The question is how many of these mistakes have happened.

I'd guess the fare review only covers the $9.06 listed as fare, and not the service fees/net earnings

That's not a review.

Forgive me if I'm misunderstanding but does that mean that Uber refunded their employee the $2.20 they paid for doing their job, so driver ended up with exactly $0 after this trip?

Was wondering the exact same thing! Talk about a raw deal.

The OP is saying that Uber deducted $2.20 from his account with them, so that he paid money to carry the passenger.

the post you're replying to is in response to Uber Support saying they'll refund the driver...but what is being refunded isn't clear

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