But the shipper (UPS) had a record of the package weighing only 2 pounds. That is hard evidence that the device was not present when shipped.
Because again, it's the internet, just doctoring a UPS web page and printing your own shipping label is trivial for anyone who stands to me $7000 if they get away with it.
There will always be a generic and broad policy first. Then it will - and did - get resolved on further investigation.