Now replay the same situation in another ("non-friendly") culture. Most of the "not-friendly" cultures would invite you to a free beer, asking what happened etc.
It sounds as though people in some countries interpret it as if the smiling person is on the inside of a joke and you're on the outside, or even the object of ridicule. As if the default is hostile intent. It sounds like a terrible thing to assume about your fellow stranger, to be honest.
Maybe the point is that if you start off assuming maximum hostility, the reality is more likely to be a pleasant surprise?
At any rate, we have common ground when it comes to those meaningless questions. They're hollow and they ruin the perfection of a nice wordless smile or simple "hi" or "hey". The absolute worst is when you pass a stranger and say "hi" and they respond to your back as they walk off into the distance, "hey, how ya doin?"
I would say this is pretty common in the USA. Anyone smiling or laughing, especially in the customer service industry, can easily be interpreted that they are up to something. Makes customers uncomfortable. Obviously a generalized statement, but it seems most food and customer service industries despise their customers.
While I might really be enjoying a good walk in the sun for example, I can't really say that it makes me want to smile at every random passer-by.
If you’re Finnish, I might say you don’t often smile but I bet you know how to neatly drift a rally car through a forest at considerable speed.
Why is some generalisation good? And others bad?
Finns generally demand a larger personal space and thus may appear as "cold" to someone used to being in closer proximity, but it is what it is.
Believe me, I'd love to be able to act less reserved around new people, but I find it hideously difficult, and if I don't feel outgoing, I can't force myself to act that way because it causes me intense discomfort.
As for smiling, it might just be that for Finns a "neutral" face is perfectly polite and a stranger's smile elicits a stronger reaction (either positive or negative depending on context) while people from the US might expect a smile as the default state and thus react less strongly to it.
It’s not a criticism, just explanation of what other people feel. Now for a criticism (well lack of understanding really):
Americans are obsessed with being Happy. They’re always smiling, and when bad things happen, they’re sad, but at the same time they’re okay, it’s fine. But isn’t that a contradiction? They are lying. What’s even wrong with feeling bad (or just neutrally sad, inert, nostalgic) and not finding other’s happiness encouraging? Why are they even copying other’s emotions, when they should have their own? People have a spectrum emotions (more than 50 of them) for serious neurological reasons, and they feel every one of them, not only “good” and “fine”. Why are they denying everything except happiness and love, when it’s normal to feel all of the spectrum sometimes?
This doesn't mean the person asking is faking kindness - but also understand they're not actually asking for a rundown of how your life is going. Negative responses to the question are ok, just not deeply personal answers.
Tom Scott has an excellent video that addresses this very issue.
But it might be one way to start a conversation when you want to tell something you don't like. Like "How are you? I'll live. What happened? ...". But it's more of closed friends conversation when you can feel OK sharing your burdens with other person. I guess, similar thing could happen in US?
-- What, "can't complain"? Really? You're in a Siberian prison camp, starving and freezing your toes and fingers off, and you "can't complain"?
-- Yes, when you're in a Siberian prison camp, you can't complain...
I did it last night with a cashier and she laughed and was, I think, amused by the novel response. It seemed to brighten her up a small amount. She then continued to make conversation by saying “Well let’s see if we can’t get you to better than normal.” That was slightly offputting and I wish she didn’t feel the need to take it there. I’m perfectly content with feeling “normal”.
I suppose the way I think of it is like dynamic range of expression. Normal is baseline and perfectly suitable. It’s where I like being. Great or bad are for special cases where I feel extraordinary.
I have people tell me their bad news or downers pretty often when I greet them with “how are you?”, and my care or sympathy for the situation they’re in is not at all insincere.
I’m half German, and my grandfather always found it absurd to visit the US and have everyone saying “thank you” and “sorry” and smiling all the time. His opinion was that this behavior devalued the true meaning of a “thank you” or a smile.
Interestingly, Germans have now adopted two words for sorry, one being just “sorry” (spoken with a guttural “r”) and the other being “Entschuldigung“ — literally translates to something like “acceptance of blame.” The German “sorry” is much more common, and “Entschuldigung” is reserved for the true apologies, maybe analogous to “I apologize” in American English. Then it might be “ich entschuldige mich” or “I place the fault on myself.”
I mention this because it seems the “American” way of being more colloquially friendly is becoming more adopted in parts of Europe, especially by younger generations in areas like Germany and the Netherlands. Maybe this is just from exposure to American media.
Whatever the cause, I find this shift pleasant, as it saves me from having to code-switch between American friendliness and German staunchness when I talk with friends or family there (except for the older generations).
Instead, you're supposed to say 'Ich bitte um Entschuldigung' (I beg your forgiveness) - thus you're asking the person who was wronged for forgiveness. It should not be the choice of the wrongdoer to decide whether to be forgiven or not. Though to be fair, commonly it's used just as you described.
If I remember correctly, Kraus has at least once written about this specific phrase.
But in common parlance, I think the phrase "Ich entschuldige mich" is really meant more to say "I apologize" than anything else. I guess this could be a place where descriptivists and prescriptivists differ in their interpretations (and I lean a bit more towards being a descriptivist).
I haven't studied German society closely enough to know what people really mean with this phrase, but this is how I've always interpreted and used it, and other people seem to use it in this manner as well.
You wouldn't say "sorry" apologising for coming late to school/ work in Germany that would be too casual in such a situation.
There's only one word 'y'all' need: 'cheers'.
All cultures have context clues. Your surgeon might have just met you, but be legitimately concerned about your condition. Your best friend might be interested in your emotional state. The stranger on the street might merely be "polite", or hoping/wishing you are having a good day, but neither wanting to hear a full dissertation on your emotional state, nor a recitation of your medical history that a doctor might find relevant.
You might as well get mad at HTTP when you send a malformed request.
That said - it has to be noted that if you're interacting with "service workers" (any clerks at stores, hotels, restaurants, etc), there's a really horrible catch-22 ubiquitous in the corporate world. Those people are forced by corporate rules to be obsequiously friendly ... but are also so overworked that they generally have no time to actually help someone with anything that's not a direct job duty.
It really sucks because, traditionally, in the sense of i.e. a bartender/barista, that's actually supposed to be a large part of the "hospitality" job. They're supposed to be someone you can talk at length to, and traditionally have functioned like an entry-level therapist/counsellor in society. Unfortunately the fast-food mentality has trickled into a lot of institutions like that, and most of them are too busy fulfilling orders to do anything of the sort.
I couldn't imagine working long for a place where every day seemed like solitary misery, especially remote during a pandemic, where rapport and ease of communication matters a lot. Didn't help that the quality of engineering work was absolutely abysmal (see friends hiring friends). Was contacting recruiters within a week.
I reckon there are a couple of ways we could define a 'genuine' smile. Most strictly, as a basically involuntary expression of emotion. More loosely, we could include voluntary smiles as long as they are a sincere signal of goodwill. I don't really want to be smiled at by people who hate me, but I think there's plenty to be said for cultural norms in favour of 'genuine' smiles under the looser definition.