Review my startup - Groove: Real Time Customer Service and Support

The design of the site looks really good, and I think there's definitely a need for this. Right now I don't think there are many good (and affordable) tools to manage different support channels. I have tried other options like Hootsuite or Assistly before, and they just didn't work that well. There's an opportunity for something that is fast, functional, and isn't a nightmare to set up.

The biggest question in my mind is "how much does it cost?!" This is really the most important part. Why sign up to try something out if you don't know if you can afford it in the first place? I hate it when companies hide the pricing info behind a wall.

Also, it would be really great if you could have a working demo that people can play with, because the descriptions look great and all, but it's hard to tell how well it actually works without something to play with.

I've been looking to add chat/support/knowledge base to one of my consumer facing sites now for a month or two, and out of everything I've looked at/tested, I'm most excited for this. I tested out assist.ly, and while powerful, it just seemed like overkill. Olark was a bit expensive in my opinion and missed the support features, and there were a ton of other ones which were all in the gaps.

LOVE the iPhone app side of it, can't wait to test that (I'm assuming you know the link on the main page doesn't go to the app store, but my search didn't list it either, so I presume it isn't published yet)

Looks like it has some great potential, congrats. The only thing I can say negative is when I type groove in the url it will auto bring me to grooveshark, so I'll be forced to type out the whole url ;-)

1.) Very nicely designed site. Not sure about the beach theme (what's the connection) ?

2.) Chrome downloads a .wav file for the customer chat widget you have embedded. This happens every time I come back to the landing page. You should look into that. I'm on Windows 7 running Chrome 12.0.7

3.) I know you're in BETA, but one of my pet peeves are services like this, where you have no idea of what the pricing structure is going to be. It might just be me, but I'd much rather you have outline some basic pricing info and have to change it when you launch, then have nothing at all.

4.) Would love to have seen a few full page screenshots.

Best of luck.

The landing page design is really pleasing, but I'm curious -- why the nautical theme? I don't necessarily think of the ocean when I think of the word "groove". I absolutely dig the retro vibe, though. One last design thought: Your "Contact Us" and "Log In" buttons at the top-right are very low-contrast. I'm red-green colorblind, which is pretty common, and I find them hard to read (although I'm not sure that's why). If you just used a darker gray for the text, I think it would solve the problem without taking away from your calls to action.