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As a Retool customer, this feels gross. I hope they reach out and find a way to make this right.

Ditto. I was eager to set up a manufacturing sector client with Retool this coming week, but holy shit, assholes acting with impunity like this is infuriating, and I'm putting in extra time to try to find an alternative. Open to suggestions

Take a look at appsmith

Calling people derogatory names after only reading one side of a story on the Internet is not cool…

It's kinda your obligation to do more than "hope", isn't it?

If Retool sees that their customers don't care enough to leave because of this, then why would they bother making things right?

No, it is not. That being said, I certainly would move to another service if they don’t make it right. However, I also run a business and don’t make knee-jerk reactions to cancel support services on a Saturday evening without giving any sort of time for the provider to respond.

Always amazes me how intent people are at trying to frame comments in the least charitable way possible. We all support this person getting paid for their work. End of story.

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