Is this news to anyone? I travel a lot, and for a time I used AirBnB a lot. Sometimes it's really great, sometimes it is mediocre, and sometimes it is downright awful. And God help you if the host doesn't live up to their obligation: contacting AirBnB support is useless. Do they specially require applicants for customer support to be brain-injured?

At some point a few years ago I realized that if I stayed exclusively in Bonvoy/Marriott hotels, I could quickly get the highest status. I've been platinum with Bonvoy for several years now. Now they give me room upgrades, free breakfast, extra free nights, bonus points, executive lounge access, guaranteed late checkout, etc. And when you call them, someone picks up the phone and solves the problem. (Not that there is much to complain about it: they normally get it right the first time.)

I will never use AirBnB again.