I got Frontier after moving into a house with no internet in upstate New York ("Upstate" being 100 Mi north of NYC). I ordered the 20Mbit plan and after missing and having to call to reschedule 3 installs (w/ 12 hour windows), the first words out of the installers mouth was "you got scammed". Indeed our signal was so weak we were only able to sustain about 0.5kbps. They wanted $75/mo for this and made it as hard as possible to cancel.

The basic history of Frontier in my area is that they bought up all of Verizon's old copper lines and have done exactly nothing to improve the capability. They don't even know what the capabilities ARE. Areas are either oversubscribed or so far from nodes that the signal is worthless. They're trying to squeeze every last cent out of rural houses with no other options and letting the underlying infrastructure slowly fail.

I ended up using a pretty performant (~50Mbit) LTE connection, hacked AT&T hotspot and yagi antenna for 2 years. Finally, as part of a rural broadband grant program New York State got Altice to come in-- probably in exchange for a monopoly in a more attractive part of the state. Now I have 300Mbit cable for $100/mo. Altice (aka Optimum) is also a terrible company, but Frontier still sends me postcards claiming to be "the best internet in <my town>".

These guys are selling a product that doesn't work. They deserve to be sued and I'm disappointed that New York State isn't involved.