Apparently they are not associated with Andrew Lee anymore. They were sold to Kape (formerly Crossrider) in 2019.
Kape doesn't respond to PGPed support requests from PIA customers. So much of their infrastructure seems to just be on life support.
They tried to monetize on the website and the staff rebelled, and kicked out the staff member that got PIA inside the doors. So now PIA tries to clear the house of them.