> how big is the risk of them calling it quits
In our specific case, the business is setup such that it is self-sustaining. There's no free plan, so for as long as you are paying for your storage, we'll be profitable.
Outside that, I would say trust snowballs in the long run.
Also, I don't know if size of a company is a metric that should warrant additional trust. The mission could be diluted in a larger organization, and hard-pivots could hurt them lesser.
We can also change the fees for our services (other than those you have already contracted and paid for) at any time if we give you notice.
10.2 make you pay, on demand, default interest on any amount you owe us at 10% per annum calculated on a daily basis, from the date when payment was due until the date when payment is actually made by you. You will also need to pay all expenses and costs (including our full legal costs) in connection with us trying to recover any unpaid amount from you.
In circumstances where we cease providing our services for other reasons, we will, if we consider it appropriate, it is reasonably practicable and we are not prevented by law or likely to incur any liability in doing so, give you 30 days' notice to retrieve your data.
That said, I now realize that this better applies to a B2B SaaS, where in a defaulter could have consumed a large amount resources, resulting in non-trivial financial damage.
Given the context of ente.io, this is not a situation we have to be worried about, and the clause has now been removed.
Thanks again for pointing this out.
The thing about the recovery fees though only works for B2B in France; so maybe it is going against EU regulations.