Not saying I disagree, but, in your words, what's bad with taking it to Twitter?
Not saying I disagree, but, in your words, what's bad with taking it to Twitter?
It would have been better to see this discussion in a forum or mailing list or anywhere that is designed for an actual longform discussion. Even if in public longer more detailed discussions can capture the nuance.
Airing out on Twitter as a first response (not sure if that's what happened here) is a sign of immaturity and not what someone does if their goal is to fix the original concern. By airing it out on Twitter, you put the other person on the defensive and they're less inclined to actually help you to resolve the original complaint.
Airing it out on Twitter is an escalation, and a decent outlet for escalating issues that are systematic and/or can't be resolved through other communication channels.
No, this is after the issue has been corrected, which is even worse