Tesla Model 3 Owners Are the Happiest Car Owners, According to Consumer Reports
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Every software update breaks something. The rear view camera sometimes just blacks out, requiring a soft reboot of the car. Side cameras will just stop working in the middle of a drive. The radio sometimes doesn't work. Requires soft reboot. Speaker volume levels randomly maxing out. Phantom breaking on empty highway on a perfectly clear day. Trunk randomly opening in the middle of the night (seriously, multiple times). It's in a garage but wtf Charger door cycling non-stop with nothing connected. Fix? Soft reboot.
Every time I've had to contact Tesla for anything (buying the car/service issues/wall charger issues) the people have been friendly but unbelievably disorganized.
It's a fun car to drive but there are some serious issues.
Maybe it's a placebo, but it seemed to help!
I wish the blinking lights was configurable though.
Learned pretty quickly to long press remote control power button...
Not that gas cars are much better but is the "happiness" that people don't have to go a dealer and the fix is magically downloaded? Or something more than that?
Personally it would freak me out that every single thing is tracked and saved and sent to who knows who, forever. People like to argue there's no such thing as privacy but oddly they still have shades on their windows.
- Charge at home
- Remote app access to preheat/cool in your garage without the risk of exhaust killing you
- Extremely fun to drive
- Very quiet
- Autopilot
- Software updates (as noted, this can be a bad thing too, but mostly good)
- Very techy with many apps to connect to the car for stat tracking/automation flows
- No haggling with a car salesman. You pay what you pay online, that's it
2006 Toyota Caldina GT-Four - 0 software issues
1993 Mazda mx5 running a Haltech Elite 750 ECU - 1 software issue after a firmware update
My conclusion from that: 100% increase in problems with a car that has software updates. Which is about on par with any other device with a computer :)
Also - not sure if it true - I heard that most Tesla controls are touch screen, and as a person who does not want to take eyes off the road, that probably would not work well for me. I could do almost everything during driving in fractions of a second without looking, purely with muscle memory.
Mostly true. Depending on which model you have you'll have varying level of controls on the steering wheel. (Think media control, whipers, cruise control, etc.) You also have decent support for voice commands, but I find that way too cheesy.
It's definitely not for everyone but I prefer the touch screen/clean dash look over traditional "cockpits".
The two biggest issues with touch screen controls for me are windshield wipers and temperature.
You can turn on the wipers on the left hand stalk which is good for when some truck splashes your windshield and completely blinds you. The automatic wiper sensor is...not great.
I find the temperature controls hard to use without taking my eyes off the road. And the number of times I've accidentally turned on heated seats while trying to change the temperature...why on earth is that button so prominent?
http://www.hcs.harvard.edu/pnw/microsoftjoke.htm
For all of us who feel only the deepest love and affection for the way computers have enhanced our lives, read on. At a recent computer expo (COMDEX), Bill Gates reportedly compared the computer industry with the auto industry and stated, "If GM had kept up with technology like the computer industry has, we would all be driving $25.00 cars that got 1,000 miles to the gallon." In response to Bill's comments, General Motors issued a press release stating: If GM had developed technology like Microsoft, we would all be driving cars with the following characteristics:
1. For no reason whatsoever, your car would crash twice a day.
2. Every time they repainted the lines in the road, you would have to buy a new car.
3. Occasionally your car would die on the freeway for no reason. You would have to pull to the side of the road, close all of the windows, shut off the car, restart it, and reopen the windows before you could continue.
For some reason you would simply accept this.
4. Occasionally, executing a maneuver such as a left turn would cause your car to shut down and refuse to restart, in which case you would have to reinstall the engine.
5. Macintosh would make a car that was powered by the sun, was reliable, five times as fast and twice as easy to drive - but would run on only five percent of the roads.
6. The oil, water temperature, and alternator warning lights would all be replaced by a single "This Car Has Performed An Illegal Operation" warning light.
7. The airbag system would ask "Are you sure?" before deploying.
8. Occasionally, for no reason whatsoever, your car would lock you out and refuse to let you in until you simultaneously lifted the door handle, turned the key and grabbed hold of the radio antenna.
9. Every time a new car was introduced car buyers would have to learn how to drive all over again because none of the controls would operate in the same manner as the old car.
10. You'd have to press the "Start" button to turn the engine off."
I do wish it crashed less but it is worth noting that if the media unit crashes the car is still functional (gear shifting, driving, blinker, etc.).
It’s perfectly legal to drive in a car without a working speedometer, and many people do.
Yes, I'm calling you irresponsible.
My main quality complaint is the road noise. The tires just howl and the wind is loud at highway speeds. I wish I’d waited a few more months and I could have gotten the double pane glass.
Regardless it’s been a great car.
1) It's fast (very fast).
2) It looks great.
3) The in vehicle display looks fantastic, and is extremely responsive. It feels like the difference between using an iPad or using a cheap ($50) android tablet from aliexpress.
4) The in vehicle speech commands are excellent.
5) The autopilot is excellent.
6) The mobile app is excellent.
If you are seriously confused as to why Tesla owners are so fanatical about their cars: go drive one.
It shouldn't surprise people that these vehicles are sold out for the near future. They're actually just that good.
(I've driven one for about 10 minutes. It was fine, and maybe I'd love it if I drove it longer. Lack of tactile controls for radio and AC are a big bummer, though.)
(edited)
Hmm, re: tactile controls: these at least for me are replaced by the steering wheel controls and voice commands.
Voice commands are worse for traffic safety than driving on the legal drink-drive limit:
https://www.iamroadsmart.com/campaign-pages/end-customer-cam...
https://newsroom.aaa.com/2015/10/new-hands-free-technologies...
Teslas go fast, feature aggressive and opinionated design choices, and run bleeding edge software. If those are very important to you it will be an amazing and peerless experience. If you don’t care about them or prefer something more conservative, it may be an awful choice.
Things don't need to be perfect to be likable, but I suppose if they get irritating or too inconsistent then that's where the common "unlikable" border starts.
If I were to buy one of the very-software-controlled cars right now, I'd expect that it would be imperfect, do some weird things, but at the same time be much better than my previous experiences.
When I sit in a Tesla, I'm like, cool feels like tech we should have had in cars over a decade ago? Great, I guess.
Honestly, if you took away the fact that it was an EV, and it had just as nice a computer in it, I'd be perfectly content.
I mean seriously, I can control my light bulbs with my phone, but I can't do it with my car?
Every time I sit in a Tesla my first though is "Ugh, couldn't they hire som Scandinavian designers at least?" because it is butt ugly. Also "goddamn this car feels like a toy, use some damn quality components instead!" The plastic-y feel does not belong in a car priced like a Tesla. Feel a Mercedes or BMW's plastic and then a Tesla's. Worlds apart.
5) I don't trust the cruise control at all. It will frequently disengage for no good reason (e.g. a car parked on the side of the road). If you don't have your foot on the accelerator (which you typically won't when in CC), the cark decelerates HARD suddenly with little time to respond.
Obvious fix: Option to disable "adaptive" part of cruise control, so it doesn't automatically disengage.
6) The app is kinda quirky. For example, if you open the "Charging" screen, the start/stop charging buttons jump up the screen slightly after it's done loading the list of superchargers. This frequently causes me to tap "Stop Charging" instead of "Start Charging".
Obvious fix: Offer Siri Shortcuts to all the car control functions in the app. That would be a killer use of shortcuts.
Long distance road trips? It's a god-send. We often drive to Montana (~600 miles each way) and autopilot does 99% of the driving.
That said, tons of cars come with "lane keeping" now days so that specific feature isn't unique to Tesla.
It will randomly stomp on the brakes as hard as possible, when there's a slight curve and a car in the other lane. It's terrifying to me and to all passengers. Completely unusable. (And still you will find me in other comments here saying it's my favorite car I've owned... there's a lot going on here I guess.)
I have had it brake hard when (for instance) somebody is turning into a driveway, so they come to a stop in the lane. But...I am still paying close attention, notice this before the car reacts, and lightly tap on the brake to temporarily disengage it. It has just become a part of driving the car.
Voice commands are worse for traffic safety than driving on the legal drink-drive limit:
https://www.iamroadsmart.com/campaign-pages/end-customer-cam...
https://newsroom.aaa.com/2015/10/new-hands-free-technologies...
It’s the iOS automation tool, and the context was controlling the car via the app in lieu of directly in their app, which isn’t something you do while driving.
I think there are 2 things going on with Tesla… the first is similar to what I went through and the second is simply jealous have-nots. You can criticize something you don’t prefer, but once you cross the line and harass/threaten, you’ve officially become a piece of shit.
Another item (for me, although I recognize that it doesn't apply to others). Most of my daily trips (back when I commuted to work) were less than 50 miles per day. So I really don't need to haul around (and pay for) a 300 mile battery most of the time. But for times I do need it, I may need more than 300 miles. So I'd rather give up maybe 200 - 230 miles of battery range in exchange for a gas engine that would directly power the back wheels (while the electric powers the front wheels). This engine would only need enough horse power for cruising speed plus a bit of spare power, as the electric motor would be used for acceleration and the gas motor would be used only on longer trips (where the car would act like a traditional hybrid). This should be about an even exchange in weight and cost. I haven't seen any plugin hybrids that do this (where the gas can directly power the car, and have more than 50 miles range on the battery -- many phev cars (like the Volt) have the gas power a generator that drives the battery charge and electric motor, and others like the Ford ones have a small electric-only range.
It's hard to put into words, but Tesla has built the future of automobiles today. It feels like everyone that ignores that is just hanging onto the past unnecessarily. Like modern plumbing was invented and they are still saying that an outhouse is fine and questioning why would you need to take a shower everyday. For those of us who have seen the future it's just ludicrous.
Now, I'm not saying that Tesla is perfect and there can be no improvements. Simply that Tesla has shown us the future and there can be no turning back. Electric cars are here to stay and ICE vehicles are relegated to history.
Are there any annoyances in software? Does anything feel misplaced? What % of users report something rattling in the interior? What’s the road and wind noise? What’s the service costs and experience for standard service things like brake fluids, air filters? How is the build quality, especially the paint quality (I heard early Tesla models easily chipped big flakes)?
I've even got Siri Shortcuts setup to do things like, "hey Siri, open trunk", "vent windows", "prepare for launch" (turns on heated seats/steering wheel, sets climate control, opens garage door based on the current wifi network, etc).
Everyone who test drives it falls in love with it, including one individual who began working to get out of his BMW X5 lease.
And I've had the privilege of driving higher-end German cars for years. There's absolutely no comparison to the Tesla; the Tesla is superior in every way.
My Model 3 was my first EV and while I like the Tesla features a lot, a huge portion of the love is being able charge at home and never go to a gas station (except for the occasion propane refill).
Once you get used to driving an EV (very smooth acceleration, silent, etc.) driving a gas car as a commuter is a bit less appealing.
The Model 3 is by far the best car I've had. Had multiple Pruises, a boat of a Chevy Impala, and driven lots of rental cars when on trips to places without public transit.
And despite all this, I'm still slightly ashamed to say it's my favorite car, because I'm no fan of Musk. Whatever team at Tesla is building this is great, but I have a feeling that it has very little to do with the singular person who wants to take credit...
The software glitches are a nuisance at times, but how many OS releases behind do you keep your phone and PCs?
Regarding the 'everything else seems heavy'-feeling: that is exactly what it feels like to me as well. Not in some absolute term of 'therefore it is bad' but the difference is quite present. With a lot of cars it seems like driving it is an effort, and it is presented as being an effort and almost praised as a universally positive property of the car.
At the same time it's very weird to see the polarisation within the world of car users as if you can't have both. If I were to drive to get some job done, I really don't want to drive 'with effort' or have a car that 'shows some effort'. I want to get from A to B and do the thing I wanted to do, not 'work the car'. That is a strange realisation when you drive a lot of previous-generation cars and don't have an issue with that right up until the moment you get the ease of an EV that just 'does the thing'.
Base level Model 3: $34k (with tax rebate) [2]
Average sale price of a new car: $39k [3]
Not sure what point you are trying to make here.
[1] https://www.msn.com/en-us/autos/enthusiasts/the-2022-porsche...
[2] https://www.tesla.com/model3/design#overview
[3] https://www.experian.com/blogs/ask-experian/what-is-the-aver...
From your third page, https://www.experian.com/blogs/ask-experian/what-is-the-aver..., the average price of a Hybrid/alternative energy car is arguably more relevant than comparing to all new cars. The avg price of a new of Hybrid/alternative energy car is $28k not $39k.
I would agree that a hybrid is a far better comparison than a Porsche GT3, glad you do too. That was kind of the point of my comment...
I think you are focused on showing the headline is false, but not on this comment thread.
Wealthy people tend to demand much from their luxury purchases and have many options, so customer satisfaction is often lower for luxury brands, which is why Dodge outscored BMW, Volvo, Mercedes-Benz, and Lexus.
If you look at the list, you see Hyundai outscoring Porsche as Hyundai exceeded expectations more than Porsche.
But Tesla scored highest in terms of Tesla customers wanting to buy another Tesla as their next car. They do have good product people at Tesla and are doing a great job there. But I think part of it is that Tesla doesn't have many good rivals yet, so if you are wealthy and are determined to drive an electric car, you are much more likely to want to buy another Tesla whereas if you don't care about that then you have many more options.
The list:
Tesla
Lincoln
Ram
Chrysler
Subaru
Hyundai
Porsche
Dodge
Mazda
Toyota
Kia
Mini
BMW
Ford
Audi
Honda
Volvo
Volkswagen
Lexus
Jeep
GMC
Chevrolet
Mercedes-Benz
Buick
Cadillac
Nissan
Infiniti
Might be worth changing the title of ths post, too.
Seems that no one can imagine an owner experience that triumphs their <favorite_brand> in nearly every way.
Tesla may not be for everyone, but those who own one, tend to love the hell out of them.
The interiors are just not very premium. The new S/X have some more modern niceties, but even they have very slimmed down interiors.
Also I don’t why you’re comparing it to a Porsche when this article is about Model 3. There’s no Porsche you can buy for $40k. If you’re comparing it to a Model S or X, they don’t really have the same build quality issues that came up for Model 3 and Y since they’re made at much lower volume and cost much more.
Also Tesla's go against pretty much everything that most car enthusiasts want. Personally that's why I'm biased against them, I hate having to use a touch screen to open the glove box, I hate having to press a capacitive button to switch on the turn signals, and I hate the attempt to take away the driving experience and control from the driver. Of course for the average person, a lot of those things are pros not cons.
Nonetheless, I hate Tesla for it's ridiculous marketing. I knew that the "Full self driving" was a lie, I hate all that there middle aged white dudes that seems to worship this car back when I first got it becuase I just want to drive a car not have awkward fawning conversations, and I hate that people believe all of Musk's other obvious BS about cars in tunnels, etc.
But, this car is nice, I have to admit that.
A lot of people think they will hate things that Tesla has done because it’s just so different from what they’re used to. But most have never actually experienced it before they form their opinions.
Pretty well every time I interact with a device that tries to replace some physical controls with a touch screen, or automation or something I think it is a worse experience. Except for Phillips Hue, that is pretty awesome. Although I still have full control.
That's a really good point. I often see people on /r/cars shit on Tesla for a bunch of reasons why I love mine.
I assume that happens with other cars, but Teslas are a pretty different in a lot of was so it makes sense that it doesn't jive with some people.
I'm far more annoyed with other screens I've used in rental cars that still had physical buttons. If you have to glance at the screen to understand the current state in order to know which button to press, there's little advantage to the physical buttons.
Happy people are more likely to buy Tesla?
* People with more money are more likely to buy a Tesla
* People with more money are more likely to be happy
Also, while I believe that money leads to happier people, I'd imagine people with who spend more money on a car are likely to be more demanding/particular about they want out of that car (e.g. I was very forgiving with issues with my used mini cooper but I get pretty annoyed at most issues with my Model S).
1: https://www.lendingtree.com/auto/car-makes-highest-average-c...
2: https://cleantechnica.com/2019/06/01/what-do-we-know-about-t...
> Tesla Models X, S, and 3 all have high customer satisfaction ratings on Consumer Reports, with the Model 3 earning a CR Recommended label.
I've often thought that this is a major inherent problem with trying to estimate the "quality" of a product or service by taking the average of user reviews. If a product has high ratings, does that mean it's actually better than the alternatives, or does it mean it has flaws that cause the more discerning and critical consumers to gravitate to other options?
My understanding is recommendation systems can attempt to model and compensate for such biases. (At least, I recall seeing descriptions of how this was done way back in the Netflix Prize days.) But recommendation systems usually have their own issues with transparency and trustworthiness.
What I frequently want is the answer to a very simple question: of people who have tried both of two options I'm considering, what fraction prefer one over the other?
There's very few people who have the same kind of non-bias as I do here but then again my single opinion is merely anecdotal.
Given that sandwich, it's in the same class as an iPhone and beats headphones. A non-flattering description would be "tinsel and tack parading as luxury and class" but honestly, that was my impression of the porsche boxster and bentley continental as well.
My orientation for luxury is certainly non-existent. I feel such "touches" are inconvenient and grandiose.
But like with beats headphones or to a lesser extent, the iphone, this acts as a filter. This product (model 3) isn't for me and I'm fine with hyundai's ioniq or kona ev.
So yes, I think it's more a personality type that the car attracts than anything else. But again, sample size of 1 here.
I'd expect the same kind of happiness response from Ford F-350 owners.
This is at least part of how it works when people make religious donations for promise of material reward in situations like prosperity preaching, or when they are led to believe their donation will cure a grave illness in the family.
The connections to prosperity preaching go even further as FSD was sold as the feature that would make Teslas the first ever appreciating mass-market car, bringing in great fortunes for the owners who had enough faith (claims with a strong indication of a 10-20X return on the FSD investment by the time the robotaxi network was to go online in 2020). I may be wrong on this, but I think the income from it is also tax-shielded like a church, as long as they never deliver it never gets recognized and then never gets taxed.
The head Pastor/Technoking can then put the $10,000 payments into Dogecoin investments if he wants, though Tesla would have to pay taxes on any realized gains there.
I know probably at least seven people who bought expensive two-seat performance cars that run on premium fuel and use very expensive tires that wear out quickly, in addition to other costly maintenance items, and they absolutely are the definition of a sunk cost fallacy.
The majority of the people I know with such cars that have found them to be expensive and impractical are unwilling or unable to sell them because they don't want to admit to themselves that buying the thing in the first place might have been a mistake. They all ended up buying another much more practical car (corolla, civic, etc) and using that for most daily purposes.
My opinion is that this phenomenon can be seen with almost any very expensive status symbol car. Not just Teslas.
Probably a $120k model S is a better example than a $35-45k model 3, but even so...
> Choice-supportive bias or post-purchase rationalization is the tendency to retroactively ascribe positive attributes to an option one has selected and/or to demote the forgone options.[1] It is part of cognitive science, and is a distinct cognitive bias that occurs once a decision is made. For example, if a person chooses option A instead of option B, they are likely to ignore or downplay the faults of option A while amplifying or ascribing new negative faults to option B.
As you said, it is not limited to Teslas, of course.
I believe most modern sports cars get even better gas mileage than this so maybe my tolerance for gas cost is just outdated.
What kind of sports cars did the people you know get? A Mustang shouldn't be that bad but some of the other brands can be ridiculous.
If you really want to see some poor choices in automotive purchasing, talk to military officers who've seen their direct report E2/E3 go out and buy top specification Dodge Chargers at 25% interest on 72-84 month terms. It's a whole trope.
If you look at an actual cost of ownership comparison, the Model 3 actually compares favorably to even a Toyota Camry over 5 yrs of ownership. Even in expensive electricity places like CA it’s still way cheaper than gas. The up front cost is a bit higher, but long term it’s cheaper.
I’m not a car person. I have only been in a few “luxury” cars. The Tesla was definitely the defining, “OK, I understand why people enjoy this” moment for me. The amount of torque is terrifying, and it doesn’t really feel like it attempts to emulate the limitations of a gas car in any way. It feels very futuristic.
Compared to my Civic, it’s obviously a hell of a time. But there are some points worth noting. The Sensing feature on the Civic sounds like a nice additional safety feature, but it is pretty abysmal. Of course you wouldn’t expect it to be anything like Waymo Driver or Tesla Autopilot, but even as a safety feature its value is tenuous, very occasionally doing things that could be dangerous (like automatically firing the brakes during a sharp turn...) And the Civic is a well-respected line in terms of being cheap and fairly reliable from what I understand, but there were a litany of hardware and software QC issues in at least the 2016-2018 range. Again, you can’t really compare these two vehicles. But the Civic is a vehicle you buy because it’s a safe choice, yet you could easily end up spending thousands to fix climate control components that should’ve been recalled out-of-warranty, or have issues with software-controlled brakes failing (not in a safety-critical way to the best of my knowledge, but there are some bugs, which makes you feel a bit uneasy...)
I feel like Tesla owners know what they’re getting into: it’s buggy, it might even be insecure, and there are even ethics issues at hand, but it’s luxurious and it feels like the future. Not too many people sell the future in entrenched industries. A Tesla is rare, and I think that is probably why it generates so much hype...
I could probably afford to buy a Tesla. However, I’ll pass. I would like an electric vehicle, but I am just going to hope that there’s an option more down my alley in the future. Maybe there will be an option where you actually own the car you buy, even! Let’s all keep donating to Louis Rossman, on that note...
But gosh I love driving it. It’s a pleasure.
I have driven a lot of the current crop of competing BEVs and they just aren’t as fun.
A fair comparison would be comparing Tesla owners who have driven other EVs and excluding the US. Everything else is just including ICE to EV or comparing Tesla sales process to US traditional car sales.
Edit: Here's a Danish one (linked directly to a picture since most won't understand the article). The article mentions that Tesla is the worst rated car when asking people about the dealer and repair.
https://fdm.dk/sites/default/files/styles/ckeditor_textwidth...
They need to invest in some ANC that other brands are brining on.
If you really want a quieter car, the Model S is rated as one of the quietest cars on the road.
Tesla made driving fun again.
Tesla is not without substantial fault, just not something I'd bet against. The markets will stay hopeful longer than one can remain solvent and snarky. The market is proven (see: this thread's title). People on HN complain (quality, autopilot, musk, cost, etc) while people with their wallets open (see sold out comment above) purchase Teslas even with the (well documented) issues the vehicles have.
For your comment below "folks are buying enough Teslas to support the production capacity of Tesla" ... that only means that Tesla is not producing more then what they can sell?
(Note: I posted my reply above because HN/dang won't let me post a reply below)
You just have to make an occasional stop at a Supercharger, or one of the many venues around town that offer free trickle charging while you shop.
That being said, this is probably a case of putting the cart before the horse.