You are aws user for 3 years but don’t have aws rep?

In my case we’ve got a miner on our jenkin for a day. I just call my aws sales rep and he get me a free lunch and a few credit to pay the business support for 1 month, then open the ticket through that business support. At the end of the week aws gave us extra credits around 10% of our yearly usage.

I don’t think they will waived all yours 26k. Thats your dev team fault and also your finance team or whoever that don’t watch the billing. But they can give you a lot of aws credit for many reason (promising startup, loyal customer, big company, etc)