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AWS support completely sucks unless you are paying 10K+ per month for the enterprise support tier.

My average ticket response with paid AWS Developer is probably 72+ hours, and that's just for the initial triage what's up query.

Unless you are either a seasoned Linux developer with many years of Linux internals experience, or you have an enterprise level account, all of the lower class AWS support rungs are largely meaningless.

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I work at a company with enterprise support and still found their contact persons & support completely useless.

We had a few training and introduction sessions with their people and it usually ended with us tuning out/joking about their useless slides and presentations (with "inspiring" Jeff Bezos quotes and brags about the number of packages ordered on Amazon.com that have 0 relevance for anything our company would like from AWS) in a private channel.

Support being slow and support being bad are two different things.

Billing team is separate anyway. You get a better "treatment" if you're paying (as in, they will look at your case closer), but you have access to the same service regardless.

Not if your business makes money everyday.

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