RapidAI „Production Grade AI“ leaves doctors stunned by its failure

I admit I'm not assuming best intentions writing this.

But the reply from RapidAI ([...] sorry you had a negative experience. We are happy to address this and any other issues you've had. Can we contact you to set up a time to connect?) sounds to me like the standard intro to an offer to meet the CEO on the maledives, using the CEO's Learjet, all expenses paid.

Sadly quite often this gut feeling proved true in similar circumstances. I really wonder, if the claim of the OP is true, if there is any regulation in this field.