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So funny to see people complain about ServiceNow.

ServiceNow covers a wide array of our business needs without having to buy into a number of different SaaS platforms.

From what I've seen, it's much more feature complete and advanced than the competition. (Specifically, procurement)

Is it a PITA to use? Yes. But it forces best practices and the main people who interact with it will be power users anyways.

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I don't know about the main people being power users. When I worked at a company that used it, virtually all of Engineering, Support, and Product were constantly using ServiceNow's horrendous UI to deal with customers and internal IT workflows.

Like others said, we tried hard to not have to interact directly with SN, adding scripts and integrations into other systems.

For all their flaws, platforms like this, Remedy, etc are a breath of fresh air for enterprises if the rollout is decent

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