Trouble at Basecamp – Destruction of the holding environment

Don’t think about how to create a culture, just do the right things for you, your customers, and your team and it’ll happen.

https://signalvnoise.com/posts/1022-you-dont-create-a-cultur...

Keep in mind that you can’t apologize your way out of being an ass. Even the best apology won’t rescue you if you haven’t earned people’s trust. Everything you do before things go wrong matters far more than the actual words you use to apologize.

https://m.signalvnoise.com/how-to-say-youre-sorry/