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Oh, sorry, did not know this was their mobile workstation line. Makes sense, then.

To be honest, considering we're talking about Dell, I must say I'm nearly surprised they did not put a DRM in the BIOS/UEFI to forbid using more than the quantity the laptop shipped from without paying a license. I assume it's that then, all the customers that do buy the cheap lines and update the RAM themselves would go to other shops ?

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Dell is actually one of the best large PC OEMS in my opinion because they dont play those games (at least not on their business focused and higher end products). Their UEFI firmware is pretty good, and updated regularly even on old machines (they also support fwupd on Linux, which is a must for Windowsless systems IMO).

Like many “irrational” pricing schemes, it can be explained with price discrimination.

If you’re cost sensitive, you upgrade yourself.

If you’re paying an overworked IT department to buy laptops, you pay the premium to Dell instead of hiring an employee to deal with upgrades like this, and then hire another person to scream at multiple people (instead of one) when all the laptops start BSODing because of some Microsoft update combined with Murphy’s Law.

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