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Comment by dominik-2020 | Hacker News Reader

dominik-2020·

Maybe ask a customs broker?

This is the correct answer if you run a business. Customs brokers accept responsibility for making sure the packages go through the process successfully and usually have access to customer support channels normal mortals don't have.

While I agree, this shouldn't be the case though. The lack of transparency and accountability from a government agency is absurd but then again, these values don't seem to matter anymore.

This person should be able to get an explanation as to why their shipments were declined by customs. It's absurd that they have seemingly unquestionable authority from the general public. I supposed you could take them to court and figure it out, but in most cases, I doubt that's a viable route.

Absolutely 1000% agreed. But this parson specifically made a blog post basically saying "I run a business, I'm screwed, please help". Well, the immediate step would be to pay a broker to make sure those packages leave the US successfully and be doesn't lose customers. Then he can contact his representatives and complain second.

Seems like the same issue would affect any rando cleaning out their basement with eBay too.

As a Canadian, I can see why so few Americans want to ship internationally. Which is a negative economically.

Yes, you have to pay them of course if you use their services, but it's also possible you can call one up and get a nice person who will take a minute or two & freely tell you if there's a current issue they're aware of.

Also, try reaching out to your local congressperson’s office.

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