https://pbs.twimg.com/media/E0lx59fWEAI9HcX?format=jpg&name=...
https://pbs.twimg.com/media/E0lx59bXIAMn5hr?format=jpg&name=...
https://pbs.twimg.com/media/E0lx59fWEAI9HcX?format=jpg&name=...
https://pbs.twimg.com/media/E0lx59bXIAMn5hr?format=jpg&name=...
I trust HN’s opinion on this. But speaking as a layman, nothing in those images screams “easy solution here” to me.
Facebook isn’t Google when it comes to service. But I can totally see someone well meaning at Signal interpreting that messaging, and the lack of any call to action other than “see details” in the error box, as a permanent and irrevocable (without a Twitter or front-page-on-HN tantrum) ban. Hell, the second image even calls out "not complying with [their] Advertising Policy or other standards."
Then I would be reluctant to spread Twitter posts and Blog posts regarding that being the reason. If signal investigated and came back with a legitimate Facebook response, then absolutely.
It's not the benefit of the doubt, its conjecture. Based on the information I can see I have no reason to believe that the campaign was rejected by Facebook, the screenshots show that the campaign did not even run, nor were any of the ads rejected.
I'm not trying to defend anyone however the profession I work in, I cannot raise observations unless they're validated and I don't think Signal have validated enough the reason why the account was disabled. I also don't think the photos they have provided directly point to it either as it is highly plausible that the deactivation is related to something completely legitimate.
You seem to be familiar with FB's terminology and UI, which most of the people are not. That's not on the people, but instead on FB to fix.
Sure, Signal is not doing themselves any favour by jumping the gun, but there is no reason to defend FB's UI when it can be higely improved too.
My point is that Signal have jumped the gun and made some serious claims against Facebook when their account may have simply been deactivated for any number of reasons. There is no evidence based on the images provided to show that FB deactivated the account because they didn’t agree with the campaign. Now that doesn’t mean that isn’t the case, but it’s a big overstep by Signal to then go and assume that.
I could setup an ad account tomorrow and and run a campaign and find that the account has been deactivated. Do I then assume that it is deactivated because FB didn’t like my platform? Do I create a blog post and share it on Twitter also assuming it was because FB didn’t like my campaign? No, I investigate and if it comes out that I wasn’t in compliance with their policy that may or may not be easily interpreted, then I write the posts. Until then all you know and all you’ve shown the public is that your account was deactivated for some reason.
smh signal