Yep, that line in particular stood out to me. It sounds like there was a lot of assuming bad faith going on. For example, taking DHH’s refusal to take a stance as condoning bad behavior, when it looked to me like he was trying to listen rather than talk, and also blindsided.
At the risk of armchair quarterbacking, the whole thing looks like a broken culture, and I get the impression nobody knew just how broken it was until now. Nor do I think any one person or action is to blame. I’d bet that it’s been festering for years.
It’s a fascinating case study, though, and I’m glad we have a view into it.