> and that you have to send it back to the manufacturer to be replaced just seems so cheeky...

This reads to me like some scripted item a jaded customer service representative reads to a computer-illiterate customer complaining about something on their computer, who of course believes it.

I once had a scammer call me, claiming to be from Microsoft support and trying to convince me to install a RAT. When he asked if I was using Windows or Mac, I replied "Linux." He was aghast, saying that was "illegal" and he would be reporting me for breaking the law unless I complied with his directives. Had a good laugh at that one.