Why is this becoming a more common practice? There is nothing more annoying than a picture of a block of text that I can't copy, quote, or modify and send back to someone.
Why is this becoming a more common practice? There is nothing more annoying than a picture of a block of text that I can't copy, quote, or modify and send back to someone.
Oh, but there is: Videos of bug reports where a person first has to explain that they have found a bug, and they will try to reproduce it now, and if you're still watching after 3 minutes you might see the important 5 seconds of the video, that could have been expressed in a few well-written sentences!
People intuitively can ‘show’ you what’s wrong but most non-developers will have a hard time phrasing it.
“I press the button and nothing happens” is representative of written bug reports I’ve seen. What button? What’s supposed to happen? What page are you on? How can I reproduce this?
Almost all issues I’ve seen with a video I can reproduce. But I agree that they should be succinct.
As long as we retain those opening, over-amplified metal riffs. Jump scares are why I watch tech vids.
Oh yeah, totally, my experience has been that video bug reports are literally a thousand times better than text bug reports. I've worked in console game dev where we even required reproducer videos because they're so much better at showing the context of what happened. Often the text description was wrong and/or wildly incomplete and/or full of assumptions the user made about how things work or what's going on, and the video would demonstrate the issue and allow me to not have to engage in a lengthy back-and-forth conversation trying to understand the situation.
> “A picture is worth a thousand words” is an adage many would agree with.
I do too, but until now, I had never read that the other way around, that a picture might cost a thousand words. ;)
Sure, not everyone's comfortable with a computer, and they think they're clever with a solution. I still get annoyed when I get one of these videos.
Put in a ticket asking how to do something? They sent you a link to a very slow-moving screencast of going in and turning an option on/off or configuring a setting. No audio!
Their knowledge base articles were just a collection of links to screen recordings! It was so annoying.
Guess what happened when that company shut the free version of their app down...
If you do a minimum of testing, bugs often depend on context. For example, in case of a UI bug, maybe the user zoomed in, maybe he is using a non-default font, maybe he is using a different locale, maybe he did some action without realizing it (ex: scrolling, resizing the window), maybe the time is incorrect, etc...
"I click that button and it crashed" isn't going to help you there, you know it doesn't crash, you use that button all the time...
If it is as straightforward as it looks, watching that 3 minute video is your punishment for not testing. Yes, I know, I don't test either, but don't blame the reporter for it.
I like it so much that I've considered implementing always-on screen recording in our QA debug builds.
Just look at the amount of garbage "here's my code as a screenshot, what's wrong?" questions Stack Overflow has to remove each and every single day.
ps aux | convert label:@- process.png
And got an image that was useless. Nothing readable.While this command works fine and is readable too at 100% zoom, I wonder why one would do this. Isn't copy-pasting the text output of 'ps aux' more convenient than creating a large image out of it that is not easy to read, filter, etc.?
ps aux | pbmtext | pnmtopng > process.png
ps aux | nc termbin.com 9999And... that command doesn't work for me when I'm using ssh to access my servers or using x2go.
For others it's pretty clear though: taking a smartphone picture and emailing it around is probably always faster than other means. Plus I'm pretty sure less tech-savy people simply have no idea Ctrl-C works nearly everywhere, including shells and dialog boxes.
So, sadly, the picture is made exactly with the purpose of proper quoting, unfortunately losing the textual content :(
Don't forget search.
Too many StackOverflow posts start with a screenshot of yum errors or mysql logs.
Ugh.
sharing a snapshot is guaranteed to be easy to do in two clicks
sharing text is less so, selection is more work, finding a host is more work