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I also was able to easily cancel online a few months ago (not in California). I'm wondering if they changed their policies recently, in which case this complaint is out of date.

I ran into this myself 18 months ago. I had subscribed years ago online, but was unable to cancel online.

I informed the person who canceled my subscription over the phone that I'd never consider doing business with them again, unless they fixed the problem.

I hope it's fixed now! That'd be a great improvement

Do you happen to have an address in California?

No.

About 10yrs ago