Hacker News Reader

Comment by danilocampos | Hacker News Reader

Look, every interaction I've ever had with your product has been awful. Simply repugnant. Now, we all have a mission, and I don't begrudge you yours, and maybe making these obnoxious web wrappers will turn out to be the next big Amazon. I am wrong about so many things every day, it would shock me not at all to find out this is one more.

All I'm saying is this: You have a whole page full of comments here where people are talking about how much they don't like to use your product. Please create a global opt out for such folks, as has been described in a different thread. It really would improve my browsing experience on the iPad. I'm uncomfortable being in a position where I have to plead with someone to de-degrade my browsing experience, but here it is.

View on HN

We think there's something new that can be done with the web on tablets. It's not for everyone.

That's a really reasonable piece of feedback and it makes enough sense to implement it on the WP.com version. Some people don't like it, a lot do, but that doesn't matter. Even if it's one person, they should have a choice. If you want to drop more in depth feedback, email me: j@onswipe.com

I will say, your comment above was way more effective than rude explicative ridden ones here and on Twitter. I understand you're upset, but keep in mind a lot of people have spent a lot of hard work on the product. I don't say this because it's my company. I'd say it if it was someone elses. We all work hard to make stuff and even if you absolutely hate it, a simple straight forward comment will go a long way and is way more human.

> a lot of people have spent a lot of hard work on the product.

I gotta tell you: this doesn't matter to me even a little bit.

Here's why.

We live in a world of results. Right now, you guys – I'm sorry this isn't positive – are making something that's frustrating, bad to use, unattractive and inescapable. The "view real, non-broken site" button often doesn't work. So somewhere, someone is fucking up my iPad and there's just nothing I can do about it.

You don't get to just come in and screw up the web for me without my having some strong feelings, dude, it's as simple as that. So if you want to shove a layer of non-useful junk into my way, you're going to need to acknowledge that there are user experience implications that require thorough thought.

If you ignore that you will incur the brand penalties associated with making people unhappy. And with a unanimous page of negative comments here, you're well on that road. This is a community that can't agree on anything, so I'd take this feedback very seriously.

If I make shit, I expect people to call me on it so I can make it better. How hard I've worked on it is irrelevant.

Absolutely agree that people should be called out. It's about how you call someone out, not whether you do or not.

Yeah, you're definitely right. Understand, though, that I view OnSwipe like malware, so I didn't expect anyone associated with it to either see what I had to say or care. Even at that, you've created something so frustrating to me that even being face-to-face would not have stayed my impassioned rage, here.

I agree, but isn't ironic you promoted Onswipe by saying "Apps are bullshit" ? Ins't poetic justice / Karma that "rude explicative ridden" comments are now directed at you ?

> a layer of non-useful junk

Agreed. What bugs me is that OnSwipe requires me to lay another layer over the article I'm attempting to read by filtering it through my Readability bookmarklet.

Frankly, I find it hard to understand how these OnSwipe deals get done.

> We think there's something new that can be done with the web on tablets. It's not for everyone.

Can you explain your reasoning on this? It seems like tablet manufactures are really trying to get the tablets to give the same browsing experience as a desktop, and this is working against that.

If it's not for everyone can you please give people who it isn't for an option to opt out of viewing it.

Jason, you guys are the market pioneers for this and therefore its going to be tough sledding as you figure out the perfect feature mix and implementation.

I commend you for taking this criticism in stride!

Reply on news.ycombinator.com