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Comment by mynameishere | Hacker News Reader

Call up credit card company.

Say that you didn't make the order.

They fix it.

While you should definitely report transactions you actually didn't make, I don't recommend lying about transactions you actually made. You have to swear in writing you didn't make the purchase. And the merchant has the opportunity to prove you did actually do this.

Unless you had to type your password right before ordering (which I'm assuming wasn't the case in this instance) I think making an argument that it was you that pressed the button is pretty hard for the merchant.

You have to swear in writing you didn't make the purchase

No, you don't. And my suggestion was a fail-safe one. Realistically, he should 1) Demand a refund, then 2) See apple's policies about refunds and complain through them, then 3) See if his credit card allows chargebacks through "buyer's remorse" and if not, 4) Say you didn't buy it.

Obviously, this guy made a mistaken purchase, and if it was a physical store it would never have happened.

You are wrong. This may be the case if it is directly from a bank account, but not from a credit card.

Regardless, the way that the Apple store tricked his muscle memory by not having a confirmation page borders on fraudulent. If they would not reverse this honest mistake when you present the situation to them, then I would have no problem perusing this by other means.

I hope I can use "honest mistake" more in court. That's the two magic words people should put more faith into.

Talk in proverbs much?

Bullshit less next time?

The apple store HAS a confirmation. If you had read the "review" in the attached image, you'd see that the purchaser "forgot" that he disabled the option to prompt before buying.

Why is no one paying attention to this?

I, too, think this app sucks... but "caveat emptor" doesn't still apply?

Check out Kottke (who I also am not especially fond of) for a reality check on why it's not apple's place to remove the app...

http://www.kottke.org/08/08/the-1000-iphone-app

Making an Internet purchase is different then walking into a store and buying something.

If you clicked on a link that says "Buy Now" and for whatever reason it ran your card on file and you didn't expect it to then that is good enough reason to get a refund from the merchant and if not from the merchant then put in a dispute.

Having been on the other side of this, while you do sometimes "get the opportunity", these things generally go against the merchant in the vast majority of cases, especially for electronic goods.

They might catch on since he said he's already called them and told him he made a mistake

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