How is Comcast or any other large ISP meaningfully different from this? At least you get a vote at the federal level, Comcast has zero reason to listen to you.
How is Comcast or any other large ISP meaningfully different from this? At least you get a vote at the federal level, Comcast has zero reason to listen to you.
This is Palo Alto, the land of very vocal neighbors. They started a campaign where we all sent a complaint to the FCC. Within a week, we were personally contacted by a Comcast rep, techs came out, and suddenly I had 30Mbs up. And Comcast reps have been calling, emailing every week to make sure we are ok. Not sure what happened, the node did not get upgraded, but they fixed something.
And another data point on how sad the situation is in the US: my brother lives in Belgrade, Serbia, in one of those concrete high-rises from the 70s. He got fiber this year from a private company, and his speeds beat mine, and it is dirt cheap. There is no logical explanation for the fact that his internet speeds beat mine, and I am a mile away from Google HQ.
The key is being accountable to the end user. Local governments with rational and active voters and corporations with energetic competitors usually do very well.
You actually can get a vote at Concast if you buy stock, which can be more than what a single vote is worth at the federal level. The real difference is in how you can pressure them. Your single vote in the government covers a multitude of topics, in what is essentially a two choice system. You may need to vote contrary to your beliefs on one topic to protect your rights on another topic. In dealing with a single topic related to a company, you can concentrate your efforts through your voting stock, boycotts, etc.
So, when a politician hears a minority complain about an issue, they have zero incentive to listen to you because they lose nothing due to the discrete nature of measuring sucess (minority votes no longer matter once you secure the majority to win). At least companies care about losing revenue because it's measured continuously. Look at how they fight to attract and retain customers through deals, competing with other companies, and even negative stuff like fighting municipal internet.
The better choices are local companies and municipalities. This is because a person's voice is worth more and the concerns amongst the customers/voters tend to be more homogeneous than at higher levels.
City > State > Federal > Telcom Monopolies in terms of your voice being heard.
Plus, if you get something wrong federally, it’s enormously difficult, expensive, time-consuming, and unlikely to get fixed. If one or a few states get something wrong, you have as easier time showing comparables and proving that a better way is possible.