I guess having an OS worth very few maintainers compared to Linux, Windows or Mac leads to this kind of thing. But I still love it. Also, all the kde maintainers are active in #kde-freebsd on freenode so you can get quick and super knowledgeable help there. Advantage of small teams is that there's no 'just raise a ticket and we may look at it some day' mentality.
When I moved to it I had two minor issues. For one they gave me a small config change that fixed it. The other was a bug in a FreeBSD specific script and was fixed and moved to the live repo in 3 days. This was the kind of thing that would normally linger in an issue ticket for months or years. I was really impressed with how much they cared about these things. Thanks guys!