Yes, they appealed and it got changed from "Counterfeiting" to "Circumventing Systems." Then it took about 3 months and they sent a "Yes, you are still in violation" form email that doesn't give any clue as to why or what is going on. As well, it says that they are banned permanently from Google Ads so any further accounts they set up will be instantly banned.

Which seems a bit drastic when they don't even know what they did.