Roku Warns YouTube TV Customers That Service Could Go Dark
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The killer feature of services like Netflix is not really the "over the internet" part, it's the "watch any show on demand" and "massive library so you can start watching from S1E1, if you want to". Streaming live TV services fail at both of these.
CloudDVR I guess kind of gets part way to on-demand, but in a frustratingly stupid way. Clearly, the service just has a single recording of every show from every channel. If a subscriber clicks "record" all it is really doing is opting them in to access to future recordings. I assume people can't get access to old recordings (then it would just be "on demand", not "DVR"). Are there also limits on how many recordings you can access (emulating a limited size hard drive)? Do recordings go away after some time? Does it also record commercials, and does it allow skipping?
Everything about these just seems like a relic of a by-gone era. They've even added artificial limitations to emulate the old actual technical limitations. The only real thing they have going for them is access to content not available on other streaming services, Otherwise everything about a service like Netflix seems to be superior in every way. If Netflix (or similar service) had live sports streaming and all the other shows, even at the same price as traditional cable, my guess is the cable industry would be dead within a year.
I think being over the internet is the killer feature. Cable companies had on demand for a decade before netflix streaming, being over the internet meant you were not locked into a monopoly or duopoly.
That said, I agree it seems old-timey and the wrong way of doing it.
[0]: https://www.theverge.com/2020/11/7/21553998/netflix-linear-c...
[1]: https://www.androidpolice.com/2020/11/06/netflix-is-experime...
[2]: https://techcrunch.com/2020/11/06/netflix-tests-a-programmed...
There's a generation growing up now with a very different experience.
I distinctly remember my kid experiencing cable for the first time around age 3 or 4 (rainy day while we were staying at a cottage): "this is in the middle, start it over at the beginning", "I want to pick a different episode" and when the first commercial came on "hey! Put my show back on! I don't want to watch this".
[1] https://www.pewresearch.org/fact-tank/2021/03/17/cable-and-s...
I subscribe to Hulu Live for a portion of the year when the European football season is in full swing. Typically I tune in for the second half of the season.
But as soon as the season wraps and the major trophies or shields are awarded, I downgrade to the regular subscription.
I just don’t watch enough TV, on demand or live, to justify it otherwise.
We’ve got Netflix, Hulu, HBO (included with cell plan), and Disney. That already feels like one too many but our family has a weird breakdown:
- I watch shows on Hulu
- My wife watches shows on Netflix
- My wife and I watch shows on HBO together
- Our family (kids + adults) watch shows on Disney
It’s not ideal but we have the disposable income for it and so it is what it is.
Nowadays, especially with places like Netflix releasing a whole season of a show at once, it is often the case that all your friends and coworkers are all at different points in the series.
Live TV offers a 'channel surfing' experience that does not exist on streaming. I want to be able to come home from work and plop down on my couch and just turn the TV on and have something be showing. If I don't like it, I switch channels. I have discovered numerous TV shows, movies and documentaries this way, even if I come across it halfway through an episode.
It is a completely different experience from streaming, where my home screen is basically a billboard, and I have to invest time in selecting something and then start it from Season 1, Episode 1, timestamp 00:00. That seems like a big commitment for something that's recreational, especially when TV shows start off slowly to introduce all the characters.
I come to this realization every time I am in a hotel room that has cable TV. If it's 1 in the morning, I'm fine with watching the Veronica Mars movie or Baby Driver even if it started an hour ago.
Immediacy because there is no load time when switching channels, so it's frictionless to jump from sports, to weather, to syndicated TV sitcom. On streaming platforms, there is no such mechanism. Switching to a new show means I start from scratch. I could manually select a random episode and fast forward to a random timestamp, but that would be defeating the purpose.
Back at the beginning, I signed up for a trial. The first thing I did was try some on-demand, and it made me sit through A LOT of commercials before the content started.
Considering that Youtube TV was 4-5x the cost of Netflix and Amazon Prime, and both are commercial-free, I canceled immediately. I watch so little TV that it's cheaper to just buy the shows I want to watch outright on Google Play... Commercial-free.
You can use their cloud DVR to "record" something, and after that happens, you can fast forward through the commercials. Which is similar to what you would get with a old school cable and a real DVR.
I also hate commercials, and while you can find commercial free versions of some of the YouTube TV content, you can't find it for everything they air.
Streaming is so fragmented now, both in content and features, that you have to do quite a lot of research before buying.
Edit: The text of the email Roku is sending out: https://pastebin.com/C3cEE3qq
Has this changed? When I tried YouTubeTV a couple of years ago, you could record things to the DVR, and sometimes not only would they not let you fast forward through the commercials, they replaced them with their own completely un-fast-forwardable commercials. Sometimes it would let you fast forward as normal though. This is what caused me to drop the subscription immediately.
Once that's done, I've never had an issue with fast-forward. The UI does differentiate between "recorded" and "on-demand" content.
What I have run into:
- Something I recorded is no longer available, I assume because some contract expired.
- Something that's immediately available as on-demand isn't scheduled to air "Live". I can still click the thing that says to record it, but it never airs and so never records. That's pretty rare, but it's happened.
There are 3 versions currently available to me for S46 E16: two DVR and one VOD. If I select either of the two DVR versions, I can skip commercials as expected. The VOD version forces me to watch commercials (also as expected, I guess).
Doesn't every single TV content provider do this? On Demand content has unskippable commercials on every platform I've used - Netflix and Amazon Prime are not equivalents as they don't offer network On Demand content.
Dont you get annoying pre-roll commercials for other amazon programs? I do and its driving me insane. Any way to turn them off?
YouTube TV and Hulu seem to keep increasing their prices to the point where there's not much difference from traditional cable, other than it's easier to cancel.
But then there are so many caveats. Bally Sports doesn't appear to be available in my local market to stream our MLB team. I also need a separate Peacock subscription to watch some, but not all Premier League games. Also the channels available on Roku seem to change, presumably due to contract disputes like this.
Whatever promise TV over Internet once had over cable has long since gone away for me.
(My cell, even with WiFi assist, and other calling mechanisms also aren't quite as good as my landline but, again, not worth the money as essentially a backup.)
That removal of the cable/satellite middlemen and ease of buying and canceling is pretty big I think. Now we just need to wait for the sports organizations contracts with networks to lose sufficient value that it makes sense to cut out the old networks and blackouts or whatever completely.
However, I think the value proposition for traditional bulk purchase TV entertainment where you don’t watch 99% of it is gone. I can buy all of the stuff I watch whenever I want and it would cost less than a monthly subscription to one of these channel services, and I wouldn’t have to sit through ads. Sports is the only missing factor, but the sports organizations are worth nowhere near what they charge right now to me.
1. Tons of ads
2. Ads with terrible content
3. Expensive
4. Piecemeal content (having to pay for multiple packages to get all the programs you're interested in, some options being nearly mutually exclusive)
5. You could either watch live at a time you didn't choose, record (hassle), or use a pretty terrible "on demand" UI (which may also only have the last 3 episodes or other weird restrictions)
6. Bad content
I've used Hulu, Netflix, Amazon Prime, CBS All Access, HBO Max, and Disney Plus.
None of them have issues 1 or 2. The "previews" can get more ad like than I'd want, but no where near cable. Huge win for streaming in my book.
Combined they are about on par with the cost of cable, though I rarely have all of them subscribed at once and could easily cut back to a much cheaper combo (so, draw on issue 3, but possible win for streaming).
Issue 4 is still an issue (and I can't really imagine it not being an issue given how for profit business works).
Issue 5 is a win for streaming. Better UIs, better content strategies, etc.
Issue 6 is subjective so I'll leave that to the reader
They're being sued by broadcasters of course - with the EFF defending and a trial expected mid year this year. https://en.wikipedia.org/wiki/Locast
My total cost for a competitive package with CloudDVR (what used to be YoutubeTVs killer feature) and 400Mbps internet is now lower by about 30 bucks a month, which is not nothing.
I live in hope that one day I will be able to buy a cable/streaming package that consists of Sports plus Local Channels with cloud DVR and very high bitrate streaming. That is all that I want.
Only streamer with decent selection of global news in a skinny-ish package seems to be Sling, but what you describe would be ideal.
Same is true of national news. If the commercial doesn't run, there's other (semi-throwaway) content. Same is true for national news during the weather segment, local news can splice in a local weather and if they don't, it's national or regional weather.
Because of this, they should be able to sell the non-overlay version with content instead of ads. Sure it's throwaway content, but at least it's not yelling at you to buy things.
Lo and behold, discovery+ does not stream the episodes they put on tv channels until the year after or something stupid. Luckily, I had a free trial so I just canceled at no cost, but they lost any chance of getting me in the future by gate keeping their content like that.
Looking at the individual channel costs for cable, sports is the culprit. Over half my cable costs were subsidizing live sports, costing my provider $8 - $12 per channel, with home/garden, food, and news type channels coming in under a buck each.
It’s aggressive for streaming video packages to price near cable when not offering sports. For those who watch sports, that’s a terrible deal. For those who don’t want sports, streaming is starting to cross into charging more than cable would charge for the same not-sports channels (if they have a not-sports package). That said, if the streaming price is also “ad free” and fully time shiftable, that’s huge value. (They seem to be messing this up too, a higher percentage of shows on Hulu’s no ads keep having ads every year, now not just pre-roll, now interleaved and unskippable — TiVo can skip. Had donated TiVO Series 2 w/ 2 TB expansion to Good Will but might have to get another if this trend continues.)
After two decades of no ads (TiVo then Hulu ad free), traveling and being stuck with home or hotel cable is excruciating.
I wonder if we'll get a similar institution demanding something from our ISP bills. You can see the slow decline of ESPN[0] as it gets eaten by the internet, and I'm curious what'll happen as the money pie in that vertical decreases and how it affects professional leagues.
[0] https://nextlevel.finance/updated-espn-subscribers-and-espn-...
Roku hardware and UI is superior to anything on the market. YouTubeTV is decent, but the competition is robust.
Granted, there are some objective measurements between different devices, such as Dolby support and format support, but that's typically for the most advanced consumers of content - not the vast majority of people who just want to watch certain content.
The clicky, rubbery buttons and the responsive UI is amazing. After 5 minutes of use, I was hooked and bought them for all my TVs. This is the single biggest differentiator with Roku and other hardware.
The Chromecast UI, ie your phone, has a far better interface. I'm never required to hunt and peck a password or search term.
On top of that neither my PS4 nor Chromecast injects ads.
I have never used a worse piece of smart TV software than a Roku so I'd be keen to know what you're comparing it to when you call it industry leading.
I have to agree. I've used Apple TV, and while its UI is fancier, it lags, crashes and just doesn't have the same "ergonomics". Something as simple as toggling captions and changing picture modes while paying a video is so much easier on Roku. And, all the menus provide by the Roku OS just feel snappier.
"Roku's standard terms for partner channels include 20% of subscription fees and 30% of ad inventory, which has driven away Peacock, as it is currently airing fewer than five minutes of ads per hour. Meanwhile, WarnerMedia has been looking to retire the HBO service now sold through Roku to promote HBO Max, which Roku has turned down singularly."
To me it just reads like Roku has grown it's subscriber base to the point where they can negotiate with content providers in the same way that cable companies used to. Which isn't great for end users, but it is what it is. Both HBOMax and Peacock ended up on Roku, so some deal was reached in both cases.
I do care that I couldn't get HBO for a year. The Amazon stick is pretty trash, but I'm pretty happy with the Chromecast. I've got one more to switch over and all our Rokus can go to e-waste.
I don't do youtube tv since its way too expensive, but i'm curious what kind of additional data/software they're trying to impose that other digital cable carriers aren't...
Does anyone have a link to the full statement? Maybe this got garbled by the reporting somehow.
The article with the most amount of direct quotes I could find: https://variety.com/2021/digital/news/roku-youtube-tv-google...
Some comments from Roku's founder on a prior, similar situation: https://popculture.com/streaming/news/roku-founder-reveals-w...
It tracks what you watch and superimposes ads. The interface is frightfully slow. The remote is hard to use as compared to my phone being the remote, as is the case with a Chromecast.
Tracking can be turned off in the settings. I have several Roku TVs and Roku boxes and don't see any ads "superimposed". The only ad (singular) I see is on the home screen.
I also had to scrap an $800 early model iPad because it was no longer compatible with YouTube. An $180 Chromebook did a nice job replacing it.